ON DUTY SUPERVISOR (ODS) NIGHT SHIFT - TUPELO

Pafford EMS•Tupelo, MS

14d•Onsite

About The Position

This role is for an On Duty Supervisor (ODS) on the night shift, responsible for providing and directing fast, efficient Advanced Life Support to the ill and injured. The supervisor will direct, monitor, communicate with, and evaluate all field employees in their assigned area. This position involves acting as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users. The supervisor ensures the maintenance of quality field operations through daily contact, oversight, communication, and evaluation. A key responsibility is ensuring that all Patient Care Reports (PCRs) and other field paperwork are 100% reconciled daily, and that all operational response exceptions are brought to closure with appropriate action. The role also includes providing staff counseling and guidance regarding PEMS operations, promptly investigating incidents involving assigned units or personnel, and ensuring adequate levels of staffing, equipment, and medical supplies for field units. The supervisor will implement and enforce company policies and standards, maintain communication with other agencies and departments, and serve on committees with other departments to set policies and generate ideas. They will also prepare reports and manage projects as assigned by the Operations Manager or Director of Operations, and maintain availability during disaster situations or mass casualty incidents. The position requires attending scheduled meetings as required by the Operation Manager and ensuring compliance with all local, state, and federal employment laws and company policies. Additionally, the supervisor is responsible for supervising, directing, and developing subordinates, including completing performance reviews, counseling sessions, and mentoring employees. They will also champion affirmative action efforts and ensure compliance with all company policies and procedures. The supervisor may prepare employee evaluations and field crew contact reports, and must maintain strict compliance with all Pafford Policies & Procedures and all rules and regulations set forth by state and federal programs. The role may involve performing related duties or tasks as assigned and following 5 daily directives. The supervisor will direct PEMS resources during mass casualty/disaster operations.

Requirements

High School Diploma or GED Required
Must be Station Captain
Must possess and maintain unrestricted Paramedic Licensure / Certification
Must possess and maintain CPR for the Health Care Provider (AHA, ASHI, ECSI), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), unrestricted state driver’s license.
Certification in ICS 100 & 200; 300 & 400 preferred but not required; FEMA IS-800; NIMS 700.
Must have completed CEVO or EVOC
Proficient knowledge of the street systems, addresses and physical layout of the area, and of the rescue equipment and the emergency medical equipment used in Advanced Life Support.
Ability to perform technical medical skills with a high degree of accuracy;
Ability to understand and effectively deals with emotional and medical needs of victims of injuries, acute illnesses, or psychological emergencies;
Ability to maintain a professional and objective approach to the care of ill or injured persons;
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Nice To Haves

Associates Degree or advanced degree preferred
Certification in ICS 300 & 400 preferred but not required

Responsibilities

Provides and directs fast, efficient Advanced Life Support to the ill and injured.
Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
Ensure PCR’s and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
Ensure 100% of operational response exceptions are brought to closure with appropriate action.
Provide staff counseling and guidance and information regarding PEMS operations.
Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff.
Ensure maintenance of adequate levels of staffing, equipment, and medical supplies for field units.
Implement and enforce company policies and standards.
Maintain communication with other agencies and departments.
Serve on committees with other departments to set policies and generate ideas.
Prepare reports and manages projects as assigned by Operations Manager or Director of Operations.
Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
Attend scheduled meetings as required by the Operation Manager.
Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
Responsible for adhering to all company policies and procedures.
Direct PEMS resources during mass casualty/disaster operations.
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.
May prepare employee evaluations and field crew contact reports.
Maintains strict compliance with all Pafford Policies & Procedures; all rules and regulations set forth by the state and federal programs;
May perform related duties or task as assigned.
Follow the 5 daily directives.