On-Call Transportation Assistant

City of Albany•Albany, OR

4d•Onsite

About The Position

The City of Albany is hiring an On-Call Transportation Assistant to provide safe, dependable transportation for seniors and individuals with disabilities. This role involves operating City vehicles, transporting passengers, assisting riders, and preparing/maintaining vehicles. The position plays an important role in helping community members remain independent and connected through Albany Transit Systems, Call-A-Ride, and ADA Paratransit services. Applications will be reviewed as they are received and the position may close at any time after a sufficient number of qualified candidates have applied.

Requirements

A high school diploma or its equivalent and two years of job-related experience operating motor vehicles; or an equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
Possession of a valid Oregon driver’s license.
Ability to obtain First Aid and CPR certification upon job placement.
Knowledge of traffic laws and defensive driving techniques.
General knowledge of Albany geographical areas.
Skill in operating vehicles of varying sizes and capacities and operation of listed tools and equipment used.
Ability to work in stressful situations.
Ability to organize a group.
Ability to safely drive a mini-bus or van.
Ability to communicate effectively, verbally and in writing.
Ability to understand and carry out written and oral instructions.
Ability to establish and effective working relationships with employees, other departments, and the public.
Ability to operate computers for data entry.

Nice To Haves

One year of experience working with senior clients is preferred.

Responsibilities

Drives van(s), mini-bus or Call-A-Ride car(s) or van(s).
Obeys all applicable traffic laws and established safety procedures.
Ensures vehicle is ready for use, including daily pre-trip inspections, obtaining keys, fueling, maintaining a clean interior and exterior, and arranging for maintenance and repairs.
Assists passengers in boarding and exiting the vehicle, properly secures wheelchairs and mobility aids, and ensures passengers follow all safety procedures.
Obtains participant lists, client schedules or itineraries, tickets, and other transportation documents.
Verifies locations and schedule in advance.
Completes appropriate documentation including providing receipts, mileage, driver comments and suggestions, timecards, and itinerary adjustment forms.
Completes required reports, assists with grant preparation, and other program materials.
Assists in travel schedules and directions; resolves any scheduling or itinerary conflicts; adheres to schedules providing transportation in a timely manner.
Determines most efficient route for service provision.
Provides clients and passengers with general program information.
Communicates procedures, itineraries, and assists in resolving client concerns.
Picks up and delivers inter-departmental mail, deposits, supplies, etc.
May assist in planning transportation programs, scheduling riders, and developing itineraries, and assists in resolving credit concerns.
Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
Works to create a high-performance work culture by demonstrating a positive attitude and modeling the City’s mission, vision, and values.
Conducts self with high integrity, proactive in conserving City resources, and seeks and incorporates customer feedback for ongoing performance improvement.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
Serves as a member of various City committees as assigned.
Assists other staff in the performance of their duties as assigned; and may provide training and orientation to new assigned personnel.
Maintains regular job attendance and adherence to working hours.
Adheres to appropriate attire, grooming, and hygiene standards established for the position.
Operates a motor vehicle safely and legally.
Performs other related duties as required/assigned.