ON CALL TELLER - HILTON HEAD ISLAND

SOUTH ATLANTIC BANK•Hilton Head Island, SC

6d•Hybrid

About The Position

Processes customer transactions in a professional, efficient and accurate manner in accordance with federal guidelines and banking policy. Receives and disburses cash accurately, maintains a cash drawer and balances it daily. Interacts with customers to enhance the overall marketing effort of the bank. Exercises judgment with moderate supervision. The On-Call Teller provides coverage to a designated market on an as needed basis.

Requirements

High school diploma or equivalent with good knowledge of basic math
One-year cash handling and customer service background are required
Ability to perform basic math calculations is essential
Manual dexterity and proficiency with calculator are required
Familiarity with computer terminal and typewriter is desirable
Must have excellent customer relations skills
Reliable transportation to travel within designated market

Nice To Haves

Additional banking or general business courses is helpful
Teller experience preferred
Bank operations experience would be helpful in understanding and explaining the reasons why certain procedures must be followed

Responsibilities

Completes all transactions in accordance with established procedures
Accepts business and personal deposits, loan payments and items for collection
Cashes checks and processes savings withdrawals with authorized limits
Redeems bonds and bond coupons
Prepares appropriate cash in/out or debit/credit tickets for cash transactions
Handles other services such as official checks and cash advances
Processes mail deposits and handles night depository procedures (receiving, processing, and returning customer bags)
Contacts customer regarding overdrafts and non-sufficient funds (teller item or charge back)
May process large and complicated deposits for commercial customers
Applies good security and safety habits at all times
Balances cash drawer daily with accuracy (maintaining authorized cash limits); balances and supplies the ATM
Balances and mails tax deposits
Proactively and consistently delivers excellent customer service and follows up in a timely manner with customers as needed
Interacts with other departments in a professional manner
Maintains customer confidentiality at all times
Perceptive to customer wants and needs. Asks appropriate questions to gain understanding and refers customers to other areas in the branch as applicable
Promotes bank services and cross-sells bank products
Understands and follows all security and compliance policies and procedures
Demonstrates a professional attitude in actions, dress and communication
Shows a willingness to take on new challenges
Actively participates in branch and other meetings as requested
Demonstrates willingness to assist co-workers as part of a branch team
Understands and follows all bank policies and procedures (including attendance)
May be responsible for backing-up Teller Supervisor, Customer Service Representative, and/or other branch staff member
Travels within designated market working in the retail bank on an as needed basis
May perform other duties as needed as requested by Teller Supervisor or Branch Manager