On-Call Shop Associate

GIRL SCOUTS HEART OF CENTRAL CALIFORNIA•Sacramento, CA

2d•$18 - $18•Onsite

About The Position

The Shop Associate serves as a resource to customers’ inquiries and questions relating to Girl Scouts merchandise. They are responsible for supporting the member and responding in a timely manner within guidelines established by the council. They will practice the highest standards of customer care; build good will for Girl Scouts Heart of Central California; and promote the Girl Scout experience.

Requirements

A positive representative that enjoys providing excellent customer service
Purpose driven with a high ability to gain trust and rapport with a diverse group of individuals
Able to build trust and gain customer loyalty
An active listener who responds effectively to customer inquiries
A merchandiser that thrives on identifying and meeting the customer needs
A professional who respects all internal and external customers
A problem solver who has an intuitive ability to analyze data, identify the cause of problems and work toward a solution
Minimum one year business or retail experience
Must have a high level of interpersonal and customer service skills
Must have prior experience supervising others in a retail environment
Strong organizational, time management and record maintenance skills
Accurate money handling skills
Excellent punctuality and attendance
Strong verbal and written communication skills
Strong computer skills in Microsoft Office, Outlook, and a customer relationship management system such as Salesforce.
Willingness to learn and use our Girl Scouts volunteer system
Demonstrate a commitment to recognize and respect the many forms of diversity
Demonstrate a willingness to embrace the Girl Scouts mission, goals, values and council-driven programs
Valid California driver’s license, a clean driving record, and proof of insurance
Available for council-required events (ie. Mega Drop)

Nice To Haves

Knowledge of Girl Scouting desirable
Bilingual (English/Spanish) skills preferred

Responsibilities

Provide service to the council by supplying merchandise and assistance to the membership and staff
Use point-of-sale cash register to sell merchandise
Use point-of-sale system to check-in merchandise, maintain inventory and make other adjustments
Engages in problem-solving and provides solutions
Manages and responds appropriately to all walk-in customers
Price merchandise according to set guidelines
Have or acquire knowledge regarding official uniforms and insignia and Girl Scout Program
Assist in maintaining an attractive, well-stocked and organized shop
Participate in special program events to serve girl and adult membership and to generate income
Absorb or perform other duties as assigned