On Call Scheduler

HALLWAY HEALTHCARE INC.•Fresno, CA

2h•$32 - $35•Remote

About The Position

Hallway Healthcare provides in-home nursing care to retired Nuclear and Federal Workers that have received benefits through EEOICPA or FECA. These are the workers who have retired from Department of Energy facilities such Lawrence Livermore National Lab, Sandia National Lab Lawrence Berkeley National Lab, Stanford Linear, etc. We also serve Federal Workers such as US Postal Workers. We are seeking a detail-oriented On Call Scheduler to manage and coordinate caregiver staffing for our home health nursing clients. This is a fully remote position. The On Call Scheduler plays a critical role in ensuring seamless operational coverage by managing and coordinating on-call schedules for various patients within the organization. This position requires meticulous attention to detail to balance staffing needs with employee availability, ensuring that all shifts are adequately covered without conflicts. The On Call Scheduler acts as a central point of communication, promptly addressing scheduling changes, emergencies, and last-minute requests to maintain continuous service delivery. By proactively managing schedules and anticipating potential gaps, this role supports overall team efficiency and responsiveness. Ultimately, the On Call Scheduler contributes to maintaining high levels of operational readiness and employee satisfaction through effective schedule management.

Requirements

1+ year of healthcare scheduling experience, with home health preferred
High school diploma or equivalent required; associate degree or higher preferred
Proven experience in scheduling, workforce management, or a related administrative role
Ability to manage high-volume workloads and prioritize multiple schedules simultaneously
Strong organizational skills with keen attention to detail
Excellent written and verbal communication skills to effectively collaborate with diverse teams
Computer proficiency with scheduling software and Google Workspace
Flexibility to work evenings and weekends
Strict adherence to HIPAA regulations and maintaining confidentiality
Demonstrated sense of urgency, reliability, and accountability
Experience working in fast-paced environments such as healthcare, IT, or customer service
Familiarity with labor laws and regulations related to employee scheduling and on-call requirements
Ability to analyze staffing needs and forecast scheduling demands
Conflict resolution skills for handling scheduling disputes diplomatically
Prior experience coordinating on-call schedules efficiently

Responsibilities

Develop, maintain, and update on-call schedules for multiple departments, ensuring full coverage at all times.
Field high volume of incoming calls to promptly fill open shifts. Make outgoing calls as needed to confirm staffing.
Report critical issues or changes to client care plans to management.
Maintain accurate and up-to-date scheduling records in the HR system.
Communicate schedule assignments and changes clearly and promptly to all relevant personnel.
Monitor on-call coverage and respond quickly to unexpected absences or emergencies by adjusting schedules as needed.
Maintain accurate records of on-call assignments and provide regular reports to management.
Utilize scheduling software and tools to streamline the scheduling process and improve accuracy.
Collaborate with HR and management to ensure compliance with labor laws and company policies related to scheduling.