On Call Resident Coordinator

CCSWW•Olympia, WA

2d•$24 - $27•Onsite

About The Position

Drexel House, an 86-unit low-income housing tax credit program and 16 bed emergency shelter that employs the Housing First model for chronically homeless and disabled adults. The program will have 24-hour monitoring staff on-site supervised by the Program Supervisor as well as multiple housing stability case managers that will specifically provide supportive services to all residents and clients. The program utilizes Section 8 Project Based Vouchers from the Housing Authority of Thurston County (HATC) and Low-Income Housing Tax Credit (LIHTC). This position partners with supportive service case managers and maintenance staff while ensuring resident satisfaction. The Resident Coordinator will have access to all buildings and will provide on-site monitoring for all residents/clients. The Resident Coordinator will direct the residents/clients to the proper individuals to address concerns. The individual in this position will be responsible for facility upkeep including light janitorial and cleaning duties (mopping, sweeping, vacuuming, sanitizing surfaces). This position is supported by and answers directly to the Housing Manager.

Requirements

High School Diploma or G.E.D.
Experience in social service is desirable; personal experience and understanding of homeless population may be substituted.
Ability to work effectively with clients displaying a wide range varying behaviors.
Ability to communicate and work effectively with diverse populations.
Willingness and ability to make sound judgments without onsite supervision
Work history, which demonstrates reliability and dependability.
Provide adequate shift coverage.
Committed to developing and safekeeping a workplace that values and supports a positive team orientated work environment.
Must have reliable transportation, valid driver’s license, and automobile insurance.
Proof of negative TB test within past 12 months.
Applicant must successfully pass required background checks prior to an offer of employment.
Ability to work independently and as a member of a team.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Service.

Responsibilities

Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitoring the security of both buildings.
Monitor and enforce the program policies with residents, clients, and visitors.
Conduct safety & perimeter checks of all entrances, exits, and the entire property grounds.
Maintain facility upkeep by the laundering of sheets, towels, pillowcases and blankets for the emergency shelter.
Inform appropriate personnel of problems with operation of appliances, plumbing, heating and electrical systems to ensure site remains safe and operational.
Maintain order and communicate/enforce rules and policies.
Log in /out residents, client and visitors.
Maintain nightly bed list for the emergency shelter.
Record significant occurrences in logbook in a professional manner.
Initiate and model respectful interactions with residents.
Assist with wakeups and morning cleanup for the emergency shelter.
Maintain an atmosphere conducive to a good night’s rest for the emergency shelter.
Ensure all clients are provided with adequate bedding.
Monitor and ensure the return of all towels, blankets and other Drexel House property issued to clients.
Ensure comfortable environment for clients and residents.
Visually and aurally monitor shelter bunkhouse and bathrooms to maintain safety and security of residents and premises when appropriate.
Ensure clients and residents are completing daily chores.
Provide resident services and information.
Resource information lists.
Deliver messages and packages.
Follow up with residents and clients about scheduled items, such as reminder of appointment times.
Work with and support volunteer staff and interns.
Responsible for providing back up if shift staffing levels require.
Responsible for coordinating transportation needs for residents of the facility as well as the Case Manager and Housing Manager’s schedules.
Other duties and responsibilities as assigned.