On Call - Receptionist

Cascade PBS•Seattle, WA

3d•Onsite

About The Position

The Cascade PBS’s mission is to inform and inspire our community to make the world a better place. Our vision is to be the most essential and relevant media organization in the region. Provide excellent customer service by being professional, courteous, friendly, and prompt in directing station visitors and calls. Make a positive impact in the community while demonstrating Cascade PBS’s values of integrity, community, innovation, and diversity.

Requirements

Excellent interpersonal communication skills appropriately tailored to different recipients required
Proficient in MS Outlook, commitment to on-going technical skill development as relates to position
Ability to handle multiple tasks with a positive and professional manner
High School diploma or equivalent required
One-year receptionist and/or customer service experience required
One-year experience with multi-line telephone system strongly preferred

Responsibilities

Provide excellent customer service by being professional, courteous, friendly and prompt
Open and secure Cascade PBS lobby area and keeps the area orderly and free of clutter
Greet and direct station guests and visitors
Handle and route internal and external calls and paging on a multi-line phone system
Refer questions and requests for information to the appropriate departments (e.g. Programming, Customer Service, Engineering, Accounting)
Accept and monitor incoming and outgoing courier deliveries including UPS and FedEx
Distribute and collect ID Badges for vendors and guests, as well as tracking temporary use badges
Initiate and enforce compliance with COVID-19 protocols required to enter the building
Maintain confidentiality as appropriate
Open, sort, mark as received, and distribute daily incoming mail to internal mailboxes
Process and prepare outgoing mail
Inform recipients of incoming packages and maintain staff mailboxes
Communicate any general office equipment service needs to IT
Inventory and order Lunchroom and general office supplies
Empty dishwasher each morning, restock kitchen after mail duties
Perform duties on admin task list
Staff reception desk during special events as assigned
Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of Cascade PBS.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice