On Call Overnight Security

Horseshoe Bay ResortCharlotte, NC
Onsite

About The Position

Great hotel security is about more than watching cameras or walking the property. It’s about being present, paying attention, knowing when to act, and treating every guest and associate with respect. We’re looking for an On-Call Security Guard to join our team and help maintain a safe, secure, and welcoming environment for everyone who enters our hotel. This is a great opportunity for someone dependable, observant, and level-headed who enjoys a role where every shift can be different. As a member of our Security team, you’ll serve as both a protector and a guest-service ambassador, helping prevent problems before they happen and responding calmly and professionally when situations arise.

Requirements

  • Dependable and reliable — someone we can count on when coverage is needed.
  • Observant and alert — you notice the details others may overlook.
  • Calm under pressure — you can respond to unexpected situations without losing your composure.
  • Guest-focused — you understand that security and hospitality go hand in hand.
  • Professional and respectful — you treat everyone with courtesy, regardless of the situation.
  • A strong communicator — you can clearly communicate information to guests, associates, and supervisors.
  • A team player — you’re willing to pitch in and help your coworkers.
  • Adaptable — you’re comfortable learning hotel procedures and responding to changing situations.
  • Safety-minded — you take potential hazards and security concerns seriously.
  • Ability to communicate in English.
  • Maintain a professional appearance and manner.
  • Work throughout the property.
  • Remain physically active during the shift.

Responsibilities

  • Conduct regular foot patrols throughout the hotel's interior and perimeter.
  • Stay alert for potential security risks, safety hazards, suspicious activity, or undesirable conditions.
  • Monitor hotel areas and security systems for unusual or concerning activity.
  • Respond promptly to security telephone and safety hotline calls based on priority.
  • Communicate clearly with supervisors and team members using two-way radios.
  • Respond to emergencies such as fire, safety hazards, disturbances, and threats to guests, associates, or property.
  • Maintain order while handling challenging situations with a calm, rational, and professional approach.
  • Assist guests with security-related concerns, including door lock issues when needed.
  • Observe individuals entering, exiting, or loitering around the property and report suspicious activity appropriately.
  • Become familiar with the hotel layout, function spaces, life-safety systems, alarm pull stations, fire extinguishers, and sprinkler locations.
  • Promote safe work practices throughout the hotel.
  • Support hotel associates and other departments when needed.
  • Maintain professionalism, courtesy, and respect in every guest and associate interaction.
  • Complete other security-related duties as assigned.
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