On Call Nursing Manager

Big Bend Hospice•Tallahassee, FL

1d•Hybrid

About The Position

Big Bend Hospice (BBH) is your “Hometown Hospice,” providing compassionate end-of-life care for over 40 years to the Big Bend region. Guided by our values of integrity, respect, and excellence, we are seeking an experienced On-Call Nursing Manager (RN) to lead and support our Triage and On-Call teams. This role is essential in ensuring exceptional after-hours patient care, timely clinical response, and operational excellence during evenings, weekends, and holidays. The ideal candidate for the On-Call Nursing Manager role is a clinically strong, compassionate, and confident nursing leader who thrives in a fast-paced environment and can effectively balance staff supervision with hands-on patient support. This individual will oversee Triage, On-Call, and Admissions operations during assigned shifts, ensuring quality care, efficient staffing, accurate documentation, and excellent service to patients, families, referral partners, and internal teams. The ideal candidate will be a strong communicator, problem solver, mentor, and role model who remains calm under pressure and is passionate about hospice care.

Requirements

Associate Degree in Nursing required
Active Florida Registered Nurse (RN) license required
Valid Florida driver’s license, auto insurance, and reliable transportation.
Active RN license in the state of Florida.
BLS Certification required.
Commitment to BBH’s core values: integrity, compassion, and accountability.

Nice To Haves

Bachelor’s or Master’s degree preferred
Minimum of three (3) years of nursing experience preferred
Hospice or home health experience strongly preferred
Minimum of one (1) year leadership or supervisory experience preferred
CHPN certification preferred or willingness to obtain
Intermediate computer skills required
Proficiency in Microsoft Office and electronic medical record systems.

Responsibilities

Oversee evening, weekend, holiday, and after-hours operations for Triage and On-Call teams.
Supervise Triage, On-Call, and Admissions staff during assigned shifts.
Coordinate staffing schedules, approve timecards, and manage coverage needs.
Ensure timely response to patient, family, and referral calls.
Provide leadership, coaching, mentoring, and support to clinical staff.
Assist with admissions coordination and facilitate timely patient evaluations.
Serve as a clinical resource for symptom management, patient concerns, and crisis situations.
Review documentation for quality, compliance, and revenue integrity.
Conduct field visits and supervisory observations to support staff development.
Assist with onboarding, orientation, and competency training of team members.
Participate in interviews and hiring processes as requested.
Collaborate with physicians, hospitals, referral sources, and interdisciplinary teams.
Evaluate patient appropriateness for hospice services in conjunction with providers.
Provide direct patient care as needed to maintain clinical competency and support operations.
Address customer service concerns and ensure excellent patient/family experiences.
Promote adherence to BBH policies, procedures, and regulatory standards.
Foster positive morale, teamwork, and professional growth among staff.
Complete other duties as assigned.