On-Call Desk Clerk - Knox SRO
About The Position
The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost-effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. This position monitors traffic in and out of the building, communicates with tenants, visitors, staff, and vendors. The role involves answering the phone and taking written messages, handling building and resident situations and emergencies, writing end of shift reports and incident reports, distributing mail, writing work orders, enforcing project policies in a manner consistent with fair housing regulations, and maintaining the neatness of the reception area.
Requirements
- Experience working with people of various cultural backgrounds, especially those with special needs is a plus.
- Knowledge of federal, state and local laws and Fair Housing guidelines.
- Ability to read, understand and communicate fluently in English.
- Good sense of awareness, urgency and follow procedures to solve problems.
- Working knowledge of E-mail, Microsoft Word and Excel.
Responsibilities
- Answer telephones, direct calls, take messages and make emergency calls when situations arrive.
- Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
- Inform visitors of visitor policy, check visitor ID, and sign visitors in and out of the building.
- Complete incident reports to record unusual building activity.
- Distribute resident mail on daily basis.
- Fill in as requested when other desk clerks are absent.
- Testing of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.
Benefits
- Medical, dental and vision care; preventative medical care paid at 100%.
- Vacation leave of up to ten days per year in the first year.
- Up to 80 hours of sick time per year.
- Flexible Spending Accounts for Health Care and Dependent Care.
- Company paid Life AD&D Long Term Disability.
- Free, confidential counseling through our Employee Assistance Program.
- Commuter benefit program.
- Discounts for AT&T and ClassPass.
- $100 annual Wellness Reimbursement.
- Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
