PD On Call Coordinator

Lifecare Home Health Family•Fort Lauderdale, FL

4d•Onsite

About The Position

The On Call Coordinator is responsible for the coordination of patient visits, maintenance, and upkeep of scheduling records as well as accurate and timely communication of scheduling changes between office and field staff. This role ensures adequate after-hours coverage of patients and staffing, receives referrals, verifies insurance eligibility, and staffs cases. The position also involves relaying messages, providing effective communication to clients and healthcare professionals, and demonstrating commitment to professional growth.

Requirements

1 year of experience in general office environment.
Ability to communicate verbally and in writing effectively.
Demonstrates proven decision-making skills.
Must read, write, and comprehend English.
Prolonged sitting, standing, and walking required.
Ability to always handle stressful situations in a calm and courteous manner.
Requires working under some stressful conditions to meet deadlines and Company needs.

Nice To Haves

1 year of home health care experience.

Responsibilities

Assist in coordinating services provided to Agency patients.
Control and monitor schedule changes for field staff.
Ensure adequate after-hours coverage of patients and staffing.
Bring any scheduling problems to the supervisor’s attention immediately.
Receive referrals, verify insurance eligibility, patient address, phone number, doctor and then staff the case.
Assist in relaying messages to field staff, office staff and account executives.
Perform functions as needed under the direction of the Business Office Manager.
Provide effective communication to clients, their families, team members, and other health care professionals.
Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency.

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