On - Call Coordinator
Touching Hearts at Home•Syracuse, NY
•Remote
About The Position
Responsive recruiter At Touching Hearts at Home of CNY is seeking an On-Call person to provide excellent caregiver and client support beyond regular office hours and on weekends for older adults and their families in a professional and appropriate manner.
Requirements
- On-call staff must have reliable phone service and internet access throughout their shift.
- On-call staff must be available and able to answer and respond to incoming phone calls throughout their shift.
- Minimum of a High school diploma required.
- 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
- Passion for helping seniors remain safe and independent wherever they call home.
- Must have reliable cell phone, tablet or computer with access to the internet during your shift.
- A Background check required.
Responsibilities
- Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).
- Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
- Monitor the On-Call email and respond as needed
- Maintain an On-Call log of events that happened during your shift.
- Any other tasks requested by Touching Hearts Office Staff
Benefits
- Referral Bonuses
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
