On Call Concierge, Hope Lodge
About The Position
The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. This Limited - Part-Time Concierge role is designed to support weekend operations, with a regular need for Saturday and Sunday coverage (7:00 AM – 3:00 PM). Hours are scheduled based on business needs and will typically total fewer than 20 hours per week. This position is not eligible for benefits. Flexibility to support additional shifts during the week or outside of standard hours is a plus.
Requirements
- High School Diploma or Equivalent
- Minimum 1 year of Customer Service Experience
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including evenings/weekends
Nice To Haves
- Additional education or training in hospitality management or customer service is a plus.
- Previous experience in hospitality, guest services, or a related field is preferred.
Responsibilities
- Greet guests and manage check-in and check-out procedures (30%)
- Provide information about lodge amenities and community resources (20%)
- Coordinate transportation & EMPOWER Program services and schedules (15%)
- Respond to guest requests, concerns, and emergencies (15%)
- Maintain organized front desk area and accurate guest records (10%)
- Monitor lobby security and implement safety protocols (10%)
Benefits
- generous paid time off policy
- medical
- dental
- retirement benefits
- wellness programs
- professional development programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
