On-call Concierge, Hope Lodge

American Chemical Society • Iowa City, IA

2d • Onsite

About The Position

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. This is a part-time Concierge opening at our Hope Lodge facility in Iowa City. This individual will be offered shifts based on business needs that will typically entail working less than 20 hours/week and will not be benefits eligible. Pay rate: $18.59.

Requirements

• High School Diploma or Equivalent
• Minimum 1 year of Customer Service Experience
• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

Nice To Haves

• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Benefits

• generous paid time off policy
• medical
• dental
• retirement benefits
• wellness programs
• professional development programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED