On-Call Concierge, Hope Lodge ( Daytime Shift)

American Chemical Society • Nashville, TN

1d • Onsite

About The Position

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. This is a part-time Concierge position at our Hope Lodge facility in Nashville. The On Call Concierge will be offered shift hours based on business needs, primarily for the daytime shift (7:30am - 4:00pm). The role will typically involve working fewer than 20 hours per week and is not benefits-eligible. Please note that hours and shifts are not guaranteed, as they are assigned according to business needs.

Requirements

• High School Diploma or Equivalent
• Minimum 1 year of Customer Service Experience
• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

Nice To Haves

• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Benefits

• generous paid time off policy
• medical
• dental
• retirement benefits
• wellness programs
• professional development programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED