On-Call Concierge, Hope Lodge (Day, Evening, Weekend Shifts)

American Cancer Society • Burlington, VT

6d • Onsite

About The Position

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. This is an on-call, as-needed position. General availability is required for this role. Hours are not guaranteed and will vary based on staffing needs. Subject to covering evening shift, day shift, a weekend shift, or weekday shift. Including coverage for vacations, call-offs, and other absences.

Requirements

• High School Diploma or Equivalent
• Minimum 1 year of Customer Service Experience
• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

Nice To Haves

• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.

Responsibilities

• Greet guests and manage check-in and check-out procedures
• Provide information about lodge amenities and community resources
• Coordinate transportation & EMPOWER Program services and schedules
• Respond to guest requests, concerns, and emergencies
• Maintain organized front desk area and accurate guest records
• Monitor lobby security and implement safety protocols

Benefits

• generous paid time off policy
• medical
• dental
• retirement benefits
• wellness programs
• professional development programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED