On Call Cashier - Alaska

Rebel Convenience Stores•Eagle River, AK

3h•Onsite

About The Position

This is a contingent, on-call position with no guaranteed shifts or hours. Employees may be contacted and scheduled to work when there are open shifts, staffing needs, or anticipated busy periods. Acceptance of individual shifts is subject to business needs and scheduling requirements. The CSA (Customer Service Associate) works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. Duties include daily cash handling, lighting/fixtures, cleaning & maintenance, and ensuring the security of all inventory and currency to avoid theft and inventory shrinkage. Employees in this classification receive direct supervision within a framework of well-defined Company policies and procedures. Position reports to the Store Manager.

Requirements

Ability to work on an on-call basis with no guaranteed shifts or hours.
Ability to accept shifts based on business needs and scheduling requirements.
Ability to work at an assigned store location.
Ability to assist in the operation of the facility in a safe, customer-focused, and profitable manner.
Ability to perform daily cash handling.
Ability to ensure the security of all inventory and currency.
Ability to report to work on scheduled day at the scheduled time, be neatly groomed and in approved uniform.
Ability to act professionally at all times, displaying a positive attitude.
Ability to assist customers in purchasing products.
Ability to meet, greet, and thank customers in a friendly and timely manner.
Ability to handle complaints quickly and tactfully.
Ability to develop customer connections.
Ability to properly utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, credit card, etc.).
Ability to adhere to proper cash handling procedures.
Ability to adhere to security controls.
Ability to use, operate, clean, deep clean, and maintain cleanliness of all food service equipment.
Ability to maintain cleanliness and organization of the store (inside/outside).
Ability to properly stock, clean, organize, and maintain cleanliness/organization of the walk-in cooler and freezer.
Ability to perform inventory duties.
Ability to rotate merchandise using the First In, First Out (FIFO) method.
Ability to complete all required orientation training and on-going training.
Ability to notify management or Human Resources of any observed dishonesty.
Ability to keep all doors locked in secured areas and ensure doors are properly locked during closing.
Ability to engage the alarm properly.
Ability to act in accordance with all local, state, and federal laws and regulations.
Ability to notify supervisor and/or Human Resources of any incidents.
Ability to document and report all information on appropriate company forms.
Ability to accurately record all time worked and lunch breaks.
Ability to provide assistance to customers with equipment operation.
Ability to properly and accurately ring all fuel and non-fuel sales/purchases.
Ability to understand laws regarding age-restricted sales and verify identification.
Ability to put the register on the log-in screen while performing tasks outside of the cash register area.
Ability to properly check in/close out the register after shift ends.
Ability to pre-heat, stock and code food service items.
Ability to utilize a thermometer to ensure product is at the proper temperature.
Ability to physically remove snow and/or ice from sidewalks, entrances, pumping stations, awnings, and dumpster area.
Ability to clean the car wash, reset the car wash, and perform sales transactions/refunds.
Ability to remove trash from car wash.
Ability to keep all emergency exits clear of product, trash, etc.
Ability to keep a clearance of 36 inches in front of the breaker boxes.
Ability to assist in training new team members.
Ability to keep all company and store information confidential.
Ability to perform all duties with minimal direction and/or periodic supervision.

Nice To Haves

Experience in a customer service role.
Experience with cash handling.
Experience with food service equipment.
Experience with inventory management.
Experience with car wash operations.

Responsibilities

Report to work on scheduled day at the scheduled time, be neatly groomed and in approved uniform.
Act professionally at all times, displaying a positive attitude, and representing the company in a positive manner to customers, vendors, service providers, and other employees.
Assist customers in purchasing products by fully understanding the store’s available products and having knowledge of product promotions/pricing.
Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
Develop customer connections by understanding a customer’s frequent purchases and developing a “one-on-one” relationship.
Properly utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, credit card, etc.) to efficiently process customer transactions.
Adhere to proper cash handling procedures to prevent loss of profit in the store per Company Loss Prevention Policy.
Adhere to security controls established by the company regarding drive-offs, burglary and theft prevention, identification checks, counterfeit bills, etc.
Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).
Maintain cleanliness and organization of the store (inside/outside), including but not limited to: restrooms, floors, countertops, shelving, displays, merchandise, food service equipment and area, parking lot, pumps, car wash, and facility property including other outside equipment/units.
Properly stock, clean, organize, and maintain cleanliness/organization of the walk-in cooler and freezer.
Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy. Stack products in boxes/crates on the floor carefully, not to exceed five (5) feet.
Rotate merchandise using the First In, First Out (FIFO) method, ensuring all merchandise and displays are appealing, organized, clean, and priced appropriately.
Complete all required orientation training and on-going training and attend store meetings.
Notify management or Human Resources of any observed dishonesty by customers, vendors, or store employees.
Keep all doors locked in secured areas; ensure that all doors are properly locked during closing, and that the alarm is properly engaged.
Act in accordance with all local, state, and federal laws and regulations.
Notify supervisor and/or Human Resources of any incidents that occur in the store; document and report all information on appropriate company forms.
Accurately record all time worked and lunch breaks utilizing the computerized time clock program and manual time sheets.
Provide assistance to customers with the operation of fuel pumps, air hoses, car wash, fountain, cappuccino, coffee, and all other equipment/machines on store property as needed.
Properly and accurately ring all fuel and non-fuel sales/purchases; lottery tickets, and activate pre-paid cards, etc. on the cash register.
Understand the laws regarding age-restricted sales (tobacco, alcohol, and lottery); verify identification prior to selling any age-restricted product.
Put the register on the log-in screen while performing tasks outside of the cash register area to ensure security of the register.
Properly check in/close out the register after shift ends, completing required logs and worksheets (shift report, count sheets, etc.).
Pre-heat, stock and code food service items as instructed; utilize a thermometer to ensure product is at the proper temperature.
Where needed, physically remove snow and/or ice from sidewalks, entrances, pumping stations, awnings, and dumpster area and place ice melt in high traffic areas.
Clean the car wash including floors and walls, understand how to reset the car wash, and perform sales transactions/refunds appropriately; remove trash from car wash once per shift or as needed (where applicable).
Keep all emergency exits clear of product, trash, etc.; keep a clearance of 36 inches in front of the breaker boxes.
As requested, assist in training new team members in the use of the cash register, food service machines/equipment, and outside equipment.
Keep all company and store information confidential.
Perform all duties with minimal direction and/or periodic supervision.
Other duties as assigned.