On-Call Case Specialist, Community Services

International Institute of New England•Boston, MA

2d•Onsite

About The Position

The International Institute of New England (IINE) has a long history of creating opportunities for refugees and immigrants to succeed through resettlement, education, employment support, and pathways to citizenship. With locations in Boston and Lowell, Massachusetts, and Manchester, New Hampshire, IINE serves thousands of individuals and families annually. The Community Services Case Specialist provides placement, orientation, social services, and assistance to refugee, asylee, and survivor of trafficking clients and their families. The program aims to help clients access services, remove barriers to basic needs, and promote self-efficacy and economic self-sufficiency. The Case Specialist offers comprehensive case management, including apartment setup, case planning, home visits, cultural orientation, program enrollment, advocacy, and referrals.

Requirements

Proficiency in additional languages strongly preferred, particularly Creole, Dari, Pashto, Arabic, Swahili, Ukrainian, Spanish or French.
Experience working with immigrant populations preferred.
Interest in international, refugee, and asylee issues.
A command of Microsoft Word, Excel, Outlook, and PowerPoint required.
Ability to work with clients needing a range of support services.
Excellent organizational, verbal, written, and interpersonal skills.
Solid knowledge of public benefits processes and systems and ability to learn new systems
Access to reliable transportation required.
Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously.
High-levels of discretion and professionalism in dealing with confidential information.
Ability to work under pressure and remain calm and composed in stressful situations.
Ability to work collaboratively with staff, clients, service providers and others.
Ability to evaluate/interpret information and make good and independent judgments or decisions.

Nice To Haves

Bachelor’s Degree in Human Services, Counseling, Social Work, or related field preferred.
Minimum of one year of related experience in case management (intern experience will be considered) preferred.

Responsibilities

Conduct pre-arrival orientation with anchor or relatives for refugee clients.
Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.
Procure and set up apartments for refugee arrivals including the provision of furniture, household goods, and basic supplies.
Provide initial reception and placement services, including airport pick up, on an emergency basis for refugee clients.
Provide comprehensive case management services to clients including case planning, home visits, program enrollment, advocacy, and coordination of core services appointments.
Coordinate client services to accomplish goals of individual and family self-sufficiency.
Work to identify at-risk clients; help develop and implement appropriate client service plans.
Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA, DTA/DHHS, school enrollment, and SNAP complications.
Support clients with transportation to and from appointments, in particular health appointments.
Assist in the management and implementation of cultural orientation.
Maintain professional and accurate documentation using centralized database, including assessments, client documentation, and case notes.
Ensure all clients receive their R&P funds within the first 90 days under the supervision of the Community Services Manager.
Counsel and assist families in adjusting to life in the United States and obtaining appropriate services.
Coordinate closely with other Institute programs and services, including support of internal referrals.
Develop and maintain relationships with community service providers.
Communicate with landlords to secure housing and address tenant concerns.
Attend trainings and contractual meetings as needed.
Attend staff meetings and weekly client-focused meeting.
Provide post-resettlement case management support after initial 90-day resettlement program, as needed.
Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.
Perform all other duties assigned by supervisor.