On-Call Care Manager

Sage Eldercare Solutions•San Francisco, CA

13d•$95,000 - $115,000•Hybrid

About The Position

Sage Eldercare Solutions is seeking a dedicated On-Call Care Manager to join their mission of providing excellent care and quality of life for older adults. This is a full-time, salaried position that involves after-hours and weekend on-call coverage. The role requires independent judgment to assess urgent situations, coordinate timely responses, and provide comprehensive care management support. The Care Manager will serve as the primary on-call contact during assigned shifts, triaging client concerns, developing action plans, and collaborating with healthcare providers, families, and internal teams. Responsibilities include remote and direct emergency support, including phone-based intervention and in-person response when necessary. The position demands maintaining professionalism and compassion in high-pressure situations, with a focus on ensuring client safety and continuity of care.

Requirements

Master’s Degree preferred in Social Work, Gerontology, Nursing, Counseling, Public Health, or a related field.
Experience working in healthcare, care management, aging services, or with older adults is strongly preferred.
Strong assessment and critical thinking skills.
Excellent verbal and written communication abilities.
Ability to remain calm, organized, and solution-focused during urgent situations.
Demonstrated ability to work independently and make sound decisions.
Reliable transportation and ability to travel within the Bay Area as needed.

Responsibilities

Serve as the primary on-call Care Manager during assigned shifts, exercising independent judgment to assess urgent situations, determine appropriate interventions, and coordinate timely responses.
Provide comprehensive care management support for urgent and time-sensitive client needs.
Provide on-call coverage during assigned evenings and weekends, responding promptly to urgent client situations and coordinating care needs in real time.
Independently evaluate urgent after-hours client situations and determine appropriate interventions without requiring routine supervisory direction.
Triage client concerns and prioritize care needs effectively.
Develop and communicate action-oriented next steps for clients, families, and care teams.
Exercise independent authority to communicate and collaborate with healthcare providers, family members, responsible parties, community resources, and internal care teams to ensure client needs are met.
Provide remote and direct emergency support for urgent client situations, including phone-based intervention, care coordination, and in-person response when necessary.
Document client interactions, recommendations, and follow-up actions accurately and thoroughly.
Respond in person when clinically appropriate to assess client safety, support care transitions, and ensure continuity of care.
Maintain professionalism, discretion, and compassion in high-pressure or emotionally sensitive situations.