On-Call Banquet Server-Hilton Denver City Center

Sage Hospitality • Denver, CO

23h • Onsite

About The Position

Under general supervision, the On-Call Banquet Server provides prompt and courteous food service to customers. This role involves setting up, servicing, and breaking down assigned functions in a safe, accident-free manner. Hilton Denver City Center is a leading global hospitality company, offering a range of accommodations from luxurious full-service hotels to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional accommodations, service, amenities, and value, dedicated to creating remarkable hospitality experiences worldwide.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.
• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

• Read BEO and know how to complete a set-up.
• Set tables in assigned area correctly and uniformly.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
• Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
• Complete assigned sidework.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
• Travel requirements - local travel for outside catering functions only.

Benefits

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass- Full time Only
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)
• A fun work environment that encourages individuality, recognition, growth & development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED