On-Call Attendant (non-driving / non-valet)

Pilgrim Parking • Cambridge, MA

2d • Onsite

About The Position

Propark Mobility is currently hiring Parking Attendants for on-call opportunities to start immediately. This role involves directing patrons where to park, issuing tickets, processing exception transactions, and completing daily shift paperwork. The attendant will also be responsible for providing excellent customer service according to company standards, including maintaining uniform appearance, greeting customers, answering questions, resolving issues, and thanking customers upon exit. Additional tasks may include small cleaning or maintenance duties and special projects as assigned by management.

Requirements

• Prior customer service experience
• Fluent English communication skills
• At least 18 years old.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence in English.
• Ability to work in a fast-paced environment.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to provide customer resolution in a professional and friendly manner.
• Available Mornings, Evenings, Overnight

Nice To Haves

• Customer service: 1 year+
• High School degree preferred but not required.

Responsibilities

• Direct patrons where to park.
• Issue tickets to customers, recording the required information on each ticket.
• Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.

Benefits

• Free Parking
• Flexible scheduling
• Paid Holidays
• Wellness
• Free and confidential employee assistance program (EAP)
• Paid vacation (FT Employees)
• Extra day-off on your birthday (FT Employees)
• Benefits Package - including medical, dental, vision, and 8 supplemental insurances, including pet insurance! (FT Employees)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED