On-Call Administrative Support Assistant III - Permitting - Denver Parks and Recreation

City and County of Denver•Denver, CO

3d•$21 - $32•Hybrid

About The Position

The Administrative Support Assistant III provides customer service to both internal and external customers seeking to use Denver’s parks and facilities. This is an on-call, unbenefited position, meaning it’s a part-time, hourly role. Typical hours are Monday through Friday, 8:00 a.m. - 4:00 p.m. (with some flexibility) and may include occasional off-site meetings. Most work occurs during event season, April – October. From November to March, hours will be reduced. The Park Permitting unit provides direct customer service and administrative support to those requesting various types of use permits for the City of Denver's parks and facilities such as, but not limited to athletic fields/courts, assembly/First Amendment, temporary vending, facility rentals, private fee-based activities, public events, special occasions, and tournaments. The team processes permits according to City policies and rules - ensuring safe and compliant use of Denver's prized parks and facilities. This position performs full performance professional level work managing various permits assigned by Park District/permit type; assisting with policy development, updates, dissemination, and enforcement; ongoing process improvement; data collection, analysis, and reporting which will help inform operational decisions; and presenting as needed to customer groups and other City agencies. The position will manage permits that serve hundreds of organizations/entities and thousands of customers annually. Organizations served represent neighborhood groups/Registered Neighborhood Organizations, schools/districts, nonprofit and for-profit organizations, as well as other City agencies.

Requirements

Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Two (2) years of clerical experience.
By position, requires a valid Driver’s License at the time of application.
Enthusiastic, approachable, and organized professional with proven customer service expertise and strong verbal and written communication skills.
Self-driven and demonstrate effective time-management and prioritization skills to thrive in a fast-paced, high-volume environment.
Experience using Microsoft Office: Outlook, Excel, Word, Teams, SharePoint
Experience using ActiveNet software.

Responsibilities

Interact professionally, courteously, and accurately with a high volume of customers
Greet in-person customers, assisting with general permitting inquiries
Return permitting voicemails daily
General office tasks
Process in-person payment in a timely and accurate manner
Maintain a high proficiency in permitting software use to create, edit, manipulate, and retrieve files and/or databases and review reports
Follow standard processes and procedures
Support Permit Office staff as needed
Coordinate with other City Agencies as appropriate
Coordinate with Park Rangers as appropriate
Attend and actively participate in departmental and business unit trainings and meetings