OMS Support SRE role with Sapient/Retail firm (Onsite) :: Katy, TX :: W2 Only

DMS Vision•Frisco, TX

2d•Onsite

About The Position

The OMS Support SRE will support IBM Sterling OMS systems for a retail client, working onsite at the client’s Katy, Texas office 4–5 days per week. The engagement is listed as lasting 6+ months, with possible extensions or conversion. The role focuses on production support, reliability, observability, incident response, automation, and continuous improvement across the OMS platform and its integrations. The technology stack includes Java, Spring Boot, IBM Sterling OMS, Python, DB2, and MySQL. The infrastructure includes Windows and Red Hat Enterprise Linux. The role also uses monitoring and operational tools such as ServiceNow, Jira, Splunk, Dynatrace, SolarWinds, and Grafana, and involves SQL and NoSQL databases including Firestore and BigQuery. The position works closely with client stakeholders and third-party service providers. It includes daily client communication, weekly reviews with client partners and leadership, peak-event readiness and reporting, and leading incident bridges to coordinate resolution.

Requirements

Experience with IBM Sterling OMS.
Experience with support processes and related tools such as ServiceNow, Jira, Splunk, and Dynatrace.
Ability to continuously improve support processes.
Stakeholder communication, debugging, and mitigation skills.
Debugging ability across Java, Spring Boot, OMS, and external system integrations.
Analytical skills to understand problems and identify solutions across systems and environments.
Comfort working with monitoring tools such as Splunk, Dynatrace, SolarWinds, and Grafana.
Hands-on SQL query-writing experience with DB2 and MySQL, and NoSQL query experience with Firestore and BigQuery.
Learning mindset and ability to learn tools and technologies to resolve issues across systems.
Retail-domain knowledge, including supply chain and fulfillment.
Ability to monitor performance tests, identify issues, and propose fixes.
Ability to quickly build utilities using Java, Python, or shell scripting to support operational tasks and automate business-as-usual work.
Experience with system infrastructure optimization.
Hands-on experience and expertise with Jira and ServiceNow.
Ability to engage with client stakeholders and third-party service providers and lead incident bridges.

Responsibilities

Resolve production issues promptly within defined SLAs.
Create and improve observability and alerts for end-to-end systems.
Support business-as-usual operations and sales events, including preparing systems for peak sales events.
Automate manual processes to reduce operational toil and speed incident resolution.
Build utilities for business-as-usual needs, including order creation, order-status and fulfillment updates, transaction-log validation, and end-to-end system validation for functionality and data accuracy.
Debug issues across Java, Spring Boot, OMS, and external integrations such as Yantriks, Listrak, and payment systems.
Analyze problems across systems and environments and identify solutions.
Use monitoring tools to investigate and analyze issues.
Write queries for DB2, MySQL, and NoSQL databases such as Firestore and BigQuery.
Monitor systems during performance testing, identify issues, and propose fixes.
Build utilities and automate operational tasks using Java, Python, or shell scripts.
Optimize system infrastructure.
Understand client operational challenges, resolve them, and develop strategic continuous-improvement solutions.
Conduct daily communication with the client at manager level and participate in weekly reviews with client partners and client leadership.
Plan and execute peak readiness, with daily and weekly reporting to client leadership.
Coordinate with third-party services on behalf of the client.
Lead incident bridges with client and internal and external stakeholders to resolve issues.