Omnichannel Support Captain, Solomon Pond - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for the customer and a role model for colleagues. This elevated hourly role calls for expertise in customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and omnichannel selling initiatives and, under the supervision of a People Leader, help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on your Captain assignment, you may fulfill customer orders, merchandise products, process new products, or supervise the selling floor while delivering exceptional customer service. The role also involves leading colleagues in assigned tasks, supporting store activities, and using technology to assist with selling and order fulfillment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Proficiency in communicating effectively with customers and providing clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to perform the listed physical requirements, including lifting at least 50 pounds and standing for at least two consecutive hours.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Fulfill customer orders, merchandise products, process new products, or supervise the selling floor, depending on the Captain assignment.
- Lead colleagues in executing and completing assigned tasks.
- Role-model customer advocacy and provide fast feedback on ways to improve customer experiences.
- Resolve customer issues with a high level of service and customer-focused problem-solving.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used in selling and customer-order fulfillment.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
