Omnichannel Operations Senior Analyst - Richfield, MN

Best Buy • Richfield, MN

7d • Hybrid

About The Position

As the Omnichannel Operations Senior Analyst, you'll play a critical role in ensuring our store projects are completed successfully from start to finish. You'll coordinate issue resolution across construction, merchandising, and corporate partners, keeping projects moving while improving processes along the way. If you enjoy solving complex problems, collaborating with cross-functional teams, and bringing structure to fast-paced work, this role offers the opportunity to make a visible impact across Best Buy's store experience. This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

Requirements

• 2+ years of experience coordinating projects, operations, or business processes in a fast-paced environment
• 1+ years of experience identifying process-improvement opportunities, influencing without authority, and adapting to changing business needs.
• Intermediate proficiency with Microsoft 365 applications, including Excel, Outlook, and Teams
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Effective written and verbal communication skills with cross-functional stakeholders
• Ability to travel up to 10% annually.

Nice To Haves

• 1+ year of experience with ServiceNow and workflow management tools
• 1+ year of experience in retail operations, deployment operations, facilities, construction coordination, or project management
• 1+ years of experience supporting store remodels, merchandising projects, or field-based operational initiatives
• 1+ years of experience interpreting planograms, construction drawings, and operational project documentation.
• Advanced Excel skills, including pivot tables and formulas; experience with SharePoint, Power BI, or Procore preferred

Responsibilities

• Manage project issue logs from identification through resolution, ensuring timely follow-up and completion.
• Partner with cross-functional teams to coordinate revisits, remove roadblocks, and drive project execution.
• Maintain accurate project documentation, reporting, dashboards, and issue tracking within ServiceNow.
• Identify process improvement opportunities and recommend solutions that improve consistency and efficiency.
• Develop job aids, documentation, and training materials that support successful project execution and field enablement.

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support
• Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility.
• Intermittent or reduced-schedule leave is also available for certain medical or family care leaves.
• Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
• Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed