Omnichannel Associate - Great Lakes Mall
About The Position
The Omnichannel Associate contributes to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies. The role includes customer service and sales, order fulfillment, jcp.com operations, and general store operations. The associate greets and assists customers, resolves customer issues, promotes company products and services, and works effectively with team members. They monitor fulfillment systems, pick and pack merchandise orders, and complete Ship from Store and Buy Online Pickup in Store activities. They also research jcp.com order shortages and overages, check in shipments, bin orders, maintain the jcp.com stock area, and process order delivery and return transactions. General duties include replenishing merchandise, participating in annual inventory, and meeting performance standards for shrink and safety, omnichannel operations, customer service, profit, productivity, and attendance. The position requires a high school degree or equivalent and 1–2 years of work experience; a bachelor's degree or equivalent work experience is preferred.
Requirements
- Minimum 1–2 years of work experience.
- High school degree or equivalent is required.
- Solve problems and make sound decisions that support sales, profit, and customer service.
- Execute work effectively and efficiently and hold oneself accountable for achieving high standards.
- Adapt quickly to changing situations with energy and a positive attitude.
- Provide great customer service and build positive, inclusive, and respectful relationships.
- Take accountability for one's actions and outcomes.
- Proactively look for ways to improve the customer experience and act with confidence, energy, and urgency.
Nice To Haves
- Bachelor's degree or equivalent work experience.
Responsibilities
- Greet and assist customers in finding products and deliver outstanding customer service.
- Demonstrate customer service behaviors, listen calmly to customer issues, and resolve problems.
- Promote company products and services and partner effectively with team members.
- Monitor the Enterprise Fulfillment systems application, pick merchandise orders, and acknowledge completion in the system.
- Pack orders accurately according to packaging requirements and timelines.
- Complete Ship from Store and Buy Online Pickup in Store activities in a timely manner.
- Research jcp.com order shortages and overages and complete shipment check-in.
- Complete order binning and system reporting for jcp.com processes.
- Help organize and maintain the jcp.com stock area.
- Process jcp.com order delivery and return transactions on the register.
- Partner with Merchandise Associates or Assistants to replenish the store, or personally replenish products from inventory.
- Participate in the annual inventory process.
- Meet established performance standards, including shrink and safety initiatives, omnichannel, customer service, profit, productivity, and attendance.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Term life insurance, if eligible.
- Paid vacation, if eligible.
- Paid holidays for eligible associates; eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.
- 401(k) with Company match, if eligible.
- Associate discount on JCPenney merchandise.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
