Omnichannel Associate - Crossroads Mall
Penney OpCo LLC•Portage, MI
•$14 - $17•Onsite
About The Position
As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.
Requirements
- Minimum 1-2 years work experience
- HS degree or equivalent is required
- Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
- Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
- Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency
Nice To Haves
- Bachelor degree or equivalent work experience preferred
Responsibilities
- Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
- Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
- Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
- Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.
Benefits
- medical/dental/vision
- term life insurance
- paid vacation/holidays
- 401(k) with Company match
- associate discount on JCPenney merchandise
- eight paid holidays during the calendar year
- additional compensation for working on a designated holiday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
