Omnichannel Account Specialist & Counter Sales Representative
About The Position
We are seeking a customer-focused, sales-driven professional to support customers both at our branch counter and through our growing online and omnichannel sales channels. This hybrid position combines traditional Counter Sales Representative responsibilities with the management and development of assigned online customer accounts. The ideal candidate is comfortable building relationships face-to-face, over the phone, and through digital platforms. This person will help customers identify the right HVAC/R products, process orders accurately, resolve service issues, and ensure consistent customer experience across every sales channel.
Requirements
- Customer Focused
- Proficient in HVAC Product and the HVAC industry
- Excited to Sell
- Attention to Detail
- Positive Attitude, Stellar Attendance Record
- High school diploma or equivalent required.
- Counter Sales Representative or customer service experience, with strong verbal and written communication skills.
- Minimum 2 years of HVACR field experience, and/or degree/certification in HVACR is strongly preferred.
- Combination of education and related experience will also be considered.
- Good command of Microsoft Office applications.
- Enthusiastic, energetic, creative, customer-focused professional.
- Thrives in a fast-paced environment and provides accuracy and timeliness.
- Requires the ability to lift up to 50 lbs.
- Individual must be flexible with changes in work schedule, willing to work overtime and be on-call occasionally on weekends.
- Must be skilled in verbal and written communication and have sufficient education to read, write, speak and understand English.
- Must have basic math skills and able to perform or learn the requirements of the job within the assigned learning period.
- Required to accept and follow all safety rules and policies, including the use of all mandated safety protective equipment.
- Individual must agree to take pre-employment drug test and background check and comply with all Company policies and procedures.
Nice To Haves
- Minimum 2 years of HVACR field experience, and/or degree/certification in HVACR is strongly preferred.
Responsibilities
- Support customers at the branch counter and through online/omnichannel sales channels.
- Manage and develop assigned online customer accounts.
- Build relationships face-to-face, over the phone, and through digital platforms.
- Help customers identify the right HVAC/R products.
- Process orders accurately.
- Resolve service issues.
- Ensure consistent customer experience across every sales channel.
- Deliver on promises at the counter in our locations.
- Be present and in person with customers at our location, on the phone, and managing and fulfilling online orders quickly.
- Assist in selling the right equipment and recommending the right systems for customer jobs.
- Provide customer service expertise and support to pricing, quoting, credit terms and orders.
- Process sales, credit transactions, and warranty paperwork.
- Know the store, stock it, and help keep it clean.
- Coordinate sales efforts with warehouse, counter sales, and inside sales teams.
- Operate and react quickly to customer needs.
- Learn and understand how the business operates, including warehouse, counter, product knowledge, and quoting.
Benefits
- Competitive compensation package
- Full benefits package
- 401K package
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
