Urban Outfitters Omni Service Specialist

Urban Outfitters•Palo Alto, CA

11d•$20 - $20•Onsite

About The Position

The Omni Specialist contributes to the customer experience by supporting omni service processes. Their role is to pick, pack, and ship online orders, customer pick-up orders, and transfer product back to the distribution center. The Omni Service Specialist will also support the Leadership team in overall store operations as needed.

Requirements

Ability to work flexible hours to meet the needs of the store omni channel demand
Proven track record in leading operational processes and achieving measurable results
Eagerness to learn and grow within the organization

Responsibilities

Strategically processes order queue and daily workload to prevent backlog, limit cancelations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
Maintains standards using proper packaging to exceed the customers product expectations.
Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer.
Oversees the omni process to ensure brand fill rate goals are maintained and the brand standard is followed.
Oversees organizational standards related to supplies, technology, workstations, order staging, and pick up areas.
Facilitates the transfer of online product back to the distribution center.
Adheres to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store.
Shares relevant information with the leadership team regarding omni processes to ensure goals are met, standards are achieved, and tasks are completed.
Collaborates with store leadership to share progress on results, while articulating support needs to maximize efficiency.
Sets an efficient pace to establish and maintain omni-channel standards and fill rate goals.