Terrain Omni Service Specialist

Urban Outfitters•Wayland, MA

1d•$19 - $19•Onsite

About The Position

Terrain is growing and opening a new location in Wayland, MA! We are looking for an Omni Service Specialist to join this team. The Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their goal is to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.

Requirements

Ability to work flexible hours to meet the needs of the store omni channel demand
Proven track record in leading operational processes and achieving measurable results
Eagerness to learn and grow within the organization

Responsibilities

Strategically processes order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
Maintains standards through the use of proper packaging to exceed the customer’s product expectations
Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
Oversees organizational standards related to supply needs, technology, workstations, order staging and pickup areas
Adheres to store’s safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store
Communicates daily with the leadership team on omni processes to ensure task completion
Proactively escalates issues that may be impacting the ability to fulfill orders
Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
Sets an energized pace to establish and maintain omni-channel standards and service level agreements