(CAN) OMNI Customer Fulfillment Associate
About The Position
The OMNI Customer Fulfillment Associate at Walmart Canada is responsible for picking, packing, and dispensing online orders. This role requires ensuring high-quality standards and accuracy, while strictly adhering to safety and food hygiene standards to achieve customer satisfaction and loyalty. It involves efficiently assembling orders from various temperature areas, packing with attention to detail, ensuring product quality, correctly documenting and labeling orders, optimizing tote fill, balancing fulfillment with customer interaction, and maintaining a clean and hygienic work area. The associate will also operate material handling equipment safely and participate in continuous improvement initiatives.
Requirements
- Age – 16 or older
Responsibilities
- Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
- Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
- Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
- Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
- Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
- Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
- Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
- Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
