Ombudsman
CENTER FOR COMMUNITY RESOURCES INCORPORATED•Butler, PA
•$21 - $23•Hybrid
About The Position
The Ombudsman serves as an Independent advocate for residents of Long Term Care facilities, including nursing homes, personal care homes, and assisted living facilities. The Ombudsman investigates and resolves complaints, protects residents’ rights, and works to improve the quality of life and quality of care for older adults receiving long-term care services. This role will start off as a casual role with mandatory paid training 1.5 hours to 3 hours weekly at the start of November until the start of the permeant full-time position on 01/01/2027.
Requirements
- 4 year degree in human services field
- Excellent phone skills, detail orientated and dependable
- Ability to pass all background checks and clearances.
Nice To Haves
- Previous experience within Long Term Care
- Ombudsman Training and Certification
- Ability to mobile into the community, be aware of surroundings.
Responsibilities
- Advocate for the rights, dignity, and well-being of long-term care residents
- Empower residents to voice concerns and make informed decisions
- Promote resident-centered care and self-determination
- Receive, investigate, and resolve complaints from residents, families, or others
- Address issues related to care quality, resident rights, abuse, neglect, and access to services
- Work collaboratively with facilities while maintaining resident confidentiality
- Conduct regular, unannounced visits to long-term care facilities
- Observe conditions, policies, and resident interactions
- Identify trends or systematic issues requiring intervention
- Educate residents, families, and facility staff, and the public on resident rights and Ombudsman services
- Provide presentations and training to community groups and stakeholders
- Recruit, train, and supervise volunteers and PEERs
- Maintain accurate and timely case records
- Prepare reports, statistics, and documentation as required by state and federal guidelines
- Ensure compliance with confidentiality and data protection standards
- Identify patterns of systematic problems affecting residents
- Recommend policy and procedural changes to improve long-term care
Benefits
- Competitive benefits and salary
- Medical insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program
- Flexible Spending Account (FSA)
- Healthy Merits Well-Being Program
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- PTO days
- Paid Holidays
- Floating Personal Day
- PTO Cash-Out Option
- Flexible scheduling opportunities
- 403(b) Retirement Plan
- Employer match up to 6%
- Referral Bonus
- Pre-tax & Roth contribution options
- Tuition reimbursement
- Public Service Loan Forgiveness (PSLF) eligible employer
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Buy-Up Life & AD&D Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
