Ombudsman Long-Term Care Advocate (part-time)

Eastern Idaho Community Action Partnership•Idaho Falls, ID

About The Position

Be a Voice for Residents. Help Protect Rights. Make a Difference. Do you believe every older adult deserves dignity, respect, and quality care? Are you motivated by helping individuals navigate challenges and ensuring their concerns are heard? If so, we invite you to apply for our Part-Time Ombudsman position. As an Ombudsman, you will serve as an independent advocate for residents living in long-term care settings, including nursing homes and assisted living communities. Through resident visits, complaint resolution, education, and outreach, you will play a critical role in promoting resident rights and improving quality of life.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Minimum of one year of professional experience in social services, healthcare, nursing, geriatrics, public health, human services, administration, or a related field.
Strong interpersonal, communication, and conflict-resolution skills.
Ability to work independently and manage multiple priorities.
Commitment to serving older adults and individuals with disabilities.
Must be able to pass an Intellicorp SSN Verification/Criminal History Search and Idaho Department of Health and Welfare Enhanced Background Check.
Must successfully complete Idaho's Ombudsman Certification Program after hire before performing Ombudsman duties independently.

Nice To Haves

Experience with advocacy, case management, social services, healthcare, or community-based programs.
Knowledge of long-term care systems and resident rights.

Responsibilities

Respond to concerns raised by residents, families, and other interested parties.
Investigate complaints objectively and professionally.
Facilitate resolutions that support resident rights, choice, dignity, and quality of care.
Maintain accurate case documentation and required records.
Conduct regular visits to long-term care facilities within the assigned service area.
Build professional relationships with residents, facility staff, families, and community partners.
Observe and identify issues that may affect resident well-being.
Provide information regarding resident rights and available resources.
Participate in community outreach activities related to aging and long-term care.
Assist with educational presentations and staff training opportunities.
Assist with recruiting, supporting, and coordinating Volunteer Ombudsman activities.
Work alongside volunteers to strengthen advocacy efforts throughout the community.
Identify trends and concerns impacting residents in long-term care settings.
Support efforts to improve policies, regulations, and practices affecting resident care.
Collaborate with the State Long-Term Care Ombudsman Program to advance resident protections.