Ombudsman For Common-Interest Communities

State of Nevada • Las Vegas, NV

7d • Onsite

About The Position

The Department of Business and Industry is recruiting to fill an unclassified, non exempt Ombudsman for Common-Interest Communities position within the Real Estate Division in Las Vegas. The incumbent reports directly to the Division Administrator and serves at their pleasure. They will be responsible for providing leadership, information, guidance, education, and outreach regarding the services, programs, and resources available to homeowners, residents, boards of directors, community managers, and other stakeholders within Nevada's common-interest communities.

Requirements

• Five (5) or more years of progressively responsible management or supervisory experience, including responsibility for directing staff, managing workload, conducting employee evaluations, and administering complex programs.
• Demonstrated experience in mediation, conflict resolution, facilitation, or alternative dispute resolution involving multiple stakeholders.
• Experience interpreting and applying statutes, regulations, legal documents, contracts, or governing documents.
• Experience developing and delivering educational programs, workshops, public presentations, or outreach initiatives.
• Experience preparing reports, policy recommendations, correspondence, and presentations for executive leadership, boards, commissions, or public bodies.
• Thorough knowledge of governmental operations and Nevada's political and regulatory environment.
• Knowledge of Nevada Revised Statutes and Administrative Code Chapters 116, 116A, 116B, and 38.
• Knowledge of homeowner associations, condominium hotels, community association governance, and common-interest community operations.
• Knowledge of mediation principles, conflict resolution techniques, and ADR practices.
• Knowledge of the Nevada Administrative Procedure Act (NRS Chapter 233B) and the regulatory adoption process.
• Knowledge of public administration principles and supervisory practices.
• Excellent mediation, negotiation, facilitation, and conflict resolution skills.
• Strong written, verbal, and public speaking skills.
• Effective organizational and workload management skills.
• Computer proficiency using Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, and other office software.
• Ability to read, interpret, and apply complex statutes, regulations, contracts, governing documents, and legal materials.
• Ability to analyze facts, identify legal and procedural issues, and formulate defensible recommendations.
• Ability to exercise independent judgment and sound decision-making.
• Ability to maintain professionalism while interacting with hostile, emotional, or confrontational individuals.
• Ability to work effectively with individuals from diverse cultural, social, and economic backgrounds.
• Ability to work collaboratively across organizational divisions and with external stakeholders.
• Ability to learn and implement new technologies and business systems.
• Ability to travel statewide and work evenings and weekends as required.
• Ability to maintain confidentiality and exercise discretion when handling sensitive matters.

Nice To Haves

• A Bachelors degree from an accredited college or university in public administration, business administration, political science, law, conflict resolution, communications, education, or closely related field is preferred.

Responsibilities

• Development, implementation, administration, and oversight of the Office's educational, informational, mediation, and alternative dispute resolution (ADR) programs.
• Working with parties involved in disputes filed with the Office to facilitate communication, promote constructive dialogue, and assist in achieving voluntary, mutually acceptable resolutions when appropriate and consistent with applicable law.
• Providing executive oversight of all Office programs and operations, including the supervision and direction of professional and administrative staff located in both Southern Nevada and Carson City.
• Establishing program priorities, developing policies and procedures, ensuring compliance with applicable statutes and regulations, managing program resources, and representing the Office before the Commission for Common-Interest Communities and Condominium Hotels, the Legislature, governmental entities, industry organizations, and the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager