Ombudsman Adult Long Term Care Facility

State of Delaware•Dover, DE

1d•Hybrid

About The Position

The Long-Term Care Ombudsman acts as an advocate to resolve complaints related to health, safety, welfare, and rights of individuals residing in long-term care settings throughout the State of Delaware. The position serves as an advocacy source, provides education and information regarding residents' rights, training and resources for residents of long-term care settings, their families, and provider.

Requirements

Six months experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
Six months experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
Six month experience in program evaluation such as evaluating programs and services to identify problems, determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
Six months experience in interpreting long term care laws, rules, regulations, standards, policies and procedures.
Knowledge of public relations, media relations or communications such as establishing and promoting a positive image with the public and informing or influencing specific audiences using internal and external communications such as public forums, journalism, writing, marketing, advertising, promotions, or special events.

Responsibilities

Visits facilities in response to complaints or on random periodic visits; interviews facility administrators, staff, residents and families to assess quality of care physically, emotionally and mentally.
In cases of complaint, interviews involved parties, witnesses either individually and or as a group to ascertain facts, and recommends corrective action (e.g. increased staffing, additional training, closer attention to physical condition of patient or cleanliness of facility.
In cases of alleged abuse, or neglect assesses condition of resident, investigates and compiles data to refer to attorney general, if necessary.
Conducts in-house seminars to train staff on the rights of patients.
Develops and monitors outreach programs with service agencies and community resources.
Supervises staff of volunteers engaged in preliminary investigations, case findings and follow-up.
Develops and maintains consumer hand book of long-term care facilities.