Oil Change Service Advisor

Delta Sonic•Town of Webster, NY

15h•Onsite

About The Position

Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized nationally as a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture. As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that each customer is educated on our products and services. Qualified candidates must have the ability to listen actively and interact professionally with customers while providing service recommendations based on maintenance schedules and service requirements. This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. Additional responsibilities include, but are not limited to, transacting customer purchases, maintaining proper cash handling procedures, following all position-specific procedures, and ensuring the maintenance and cleanliness of shop premises. To better enhance product knowledge, all Oil Change Service Advisors are crossed trained to work in the position of Oil Change Tech. The pay rate for the Oil Change Technician position is $19.50 per hour, plus eligible commission. Individuals in this position can enjoy working in our state-of-the-art automotive service shops. The pay rate for this position is $19.50 per hour, plus eligible commission.

Requirements

Must be 18 years of age
A valid driver's license is preferred
Prior experience in automotive service writing, customer service, and/or sales is required
Excellent communication skills
A passion for providing great customer service
Unwavering honesty and integrity
Courteous and professional demeanor
A detail-oriented mindset
Must be a team player
Willingness to work in all weather conditions, both indoor and outdoor environments
Ability to work with a sense of urgency
Ability to stand, walk and bend for long periods of time
Ability to lift moderate amounts of weight
Willingness to work a flexible schedule
Year-round schedule availability is required

Responsibilities

Greeting all customers in a positive, enthusiastic, and professional manner
Educating customers on products and services
Listening actively and interacting professionally with customers
Providing service recommendations based on maintenance schedules and service requirements
Multi-tasking with a sense of urgency while meeting customer service expectations
Transacting customer purchases
Maintaining proper cash handling procedures
Following all position-specific procedures
Ensuring the maintenance and cleanliness of shop premises
Cross-trained to work in the position of Oil Change Tech