Oil Change Service Advisor

Delta Sonic • Amherst, NY

7d • Onsite

About The Position

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that each customer is educated on our products and services. Qualified candidates must have the ability to listen actively and interact professionally with customers while providing service recommendations based on maintenance schedules and service requirements. This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. Additional responsibilities include, but are not limited to, transacting customer purchases, maintaining proper cash handling procedures, following all position-specific procedures, and ensuring the maintenance and cleanliness of shop premises. To better enhance product knowledge, all Oil Change Service Advisors are crossed trained to work in the position of Oil Change Tech. The pay rate for the Oil Change Technician position is $19.50 per hour, plus eligible commission. Individuals in this position can enjoy working in our state-of-the-art automotive service shops. The pay rate for this position is $19.50 per hour, plus eligible commission.

Requirements

• Must be 18 years of age
• A valid driver's license is preferred
• Prior experience in automotive service writing, customer service, and/or sales is required
• Excellent communication skills
• A passion for providing great customer service
• Unwavering honesty and integrity
• Courteous and professional demeanor
• A detail-oriented mindset
• Must be a team player
• Willingness to work in all weather conditions, both indoor and outdoor environments
• Ability to work with a sense of urgency
• Ability to stand, walk and bend for long periods of time
• Ability to lift moderate amounts of weight
• Willingness to work a flexible schedule
• Year-round schedule availability is required

Responsibilities

• Greeting all customers in a positive, enthusiastic, and professional manner
• Educating customers on products and services
• Listening actively and interacting professionally with customers
• Providing service recommendations based on maintenance schedules and service requirements
• Multi-tasking with a sense of urgency while meeting customer service expectations
• Transacting customer purchases
• Maintaining proper cash handling procedures
• Following all position-specific procedures
• Ensuring the maintenance and cleanliness of shop premises
• Cross-trained to work in the position of Oil Change Tech

Benefits

• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package to include, Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA
• A fun, team-oriented culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed