L4 - CV DMS - NOIDA - DL - BACL

bajajauto•Philadelphia, PA

6d•Onsite

About The Position

This role is responsible for the allocation of portfolios to vendors and ensuring adequate manpower capacity. The Officer will review cases with Field Sales Officers (FOS) / Team Leaders (TL) and assign work based on disposition codes. Key responsibilities include coordinating with agency resources, planning calls for better resolution, allocating receipt books and repo kits, and managing agency billing closure. The role also involves handling collection/repo related customer service issues, coordinating with the legal team for legal actions, and tracking/reviewing bucket resolutions and flow rates. Additionally, the Officer will be responsible for removing non-performing FOs, recruiting and training new teams, closing CRM queries within TAT, reverting RCU audit queries, addressing receipt book discrepancies, and ensuring HHT utilization.

Requirements

Minimum 2 years of experience
Negotiation skills
Managing Teams
Relationship management
Result oriented
Multitasking
Achieving the bucket wise resolution as per the target
Reducing the flow rate to the next buckets
Managing the Agencies & monitoring their performance
Field visit on risk cases & escalation of issue cases after verification
Follow up of Process & Compliance

Nice To Haves

preferably in Financial Services/Banking/FMCG/NBFC

Responsibilities

Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the disposition code.
Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
Receipt book & Repo kits allocation and auditing periodically
Agency billing closure within 60 days of the work completed month.
Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
Handling collection/repo related customer service issues/escalations.
Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
BKT resolution with agency and FOs level need to be tracked & reviewed.
Flow rates to next BKT needs to be restricted on the location you are handling.
Remove the non-performing FOs and recruitment the fresh team and train as and when required.
CRM queries needs to be closed as per the TAT assigned.
RCU audit queries must be reverted before TAT and implementation of committed action at field level.
Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
HHT not working need to be informed to IT team for need of support.