Officer, Safety & Security (10pm-6am)(Saturday-Wednesday)

Iron Mountain•Des Plaines, IL

4d•Onsite

About The Position

At Iron Mountain, we are seeking committed individuals to join our team. We offer expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We partner with over 225,000 customers globally to preserve their artifacts, optimize their inventory, and protect their data privacy through innovative and socially responsible methods. This role involves daily interaction with all individuals entering the facility, including customers, employees, visitors, and vendors, requiring a professional and courteous demeanor. The Officer, Safety & Security must maintain a professional demeanor and interact with these individuals in a courteous and professional manner.

Requirements

Able to make decisions on your own and think on your feet while maintaining the IMDC policies and procedures.
Effective communicator
Multi tasking - we use several different systems to manage ticket queues. Work tasks can change throughout the day.
Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
Customer service mentality - we are customer obsessed.
The ability to obtain security clearance via government or other agency background check may be required for customer support.

Nice To Haves

0-2 years experience in a security, customer service or data center environment preferred, but not required

Responsibilities

Prevent unauthorized individuals/vehicles from entering the facility/restricted areas by using the latest security technology.
Monitor safety, security and fire alarm systems, monitor onsite CCTV and respond as needed.
Conduct required visual inspection of key assets and locations within the facility through roving foot and vehicle patrols, both inside and on the outside of the facility, throughout the year and in all weather conditions.
Act as brand ambassador by providing clear and concise information to customers, employees, visitors to educate, inform and ensure compliance with rules and regulations of the facility, especially entry and exit procedures.
In the event of an emergency, support the emergency plan, including providing clear direction to all occupants in the event of a safety or security related situation (i.e. fire or emergency evacuation).
Appropriately document any significant security and safety incidents.
Quickly and effectively assess and de-escalate situations which may present a threat to the safety or security of anyone within the facility is paramount.