Officer, Safety & Security (9am-5pm)(Thursday-Monday)

Iron Mountain•Des Plaines, IL

2d•Onsite

About The Position

At Iron Mountain, we are seeking committed individuals to join our team. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We partner with 225,000 customers globally to preserve their artifacts, optimize their inventory, and protect their data privacy through innovative and socially responsible methods. This role offers an opportunity to grow your career within a culture that values unique contributions. Officers will interact daily with all individuals entering the facility, including customers, employees, visitors, and vendors, maintaining a professional and courteous demeanor.

Requirements

Able to make decisions independently and think on your feet while adhering to IMDC policies and procedures.
Effective communicator.
Ability to multitask across several different systems for managing ticket queues.
Attention to detail: ability to understand and follow documented processes and Iron Mountain’s safety code.
Organization and prioritization skills: ability to follow processes and manage time with minimal supervision.
Dedication and desire to learn.
Customer service mentality.
The ability to obtain security clearance via government or other agency background check may be required for customer support.

Nice To Haves

0-2 years experience in a security, customer service, or data center environment preferred.

Responsibilities

Prevent unauthorized individuals/vehicles from entering the facility/restricted areas using security technology.
Monitor safety, security, and fire alarm systems, as well as onsite CCTV, and respond as needed.
Conduct required visual inspections of key assets and locations within the facility through roving foot and vehicle patrols, both inside and outside, throughout the year and in all weather conditions.
Act as a brand ambassador by providing clear and concise information to customers, employees, and visitors to educate, inform, and ensure compliance with facility rules and regulations, especially entry and exit procedures.
Support the emergency plan in the event of an emergency, including providing clear direction to all occupants during safety or security-related situations (e.g., fire or emergency evacuation).
Appropriately document any significant security and safety incidents.
Quickly and effectively assess and de-escalate situations that may present a threat to the safety or security of anyone within the facility.