Officer, Relationship Manager, Payments

Banc of California•Brea, CA

10h•Hybrid

About The Position

The Officer, Relationship Manager - Payments develops new business opportunities for BancEdge merchant services by pursuing internal referrals and calling on small and medium business clients and prospects to identify payment processing and acquiring opportunities. This position independently develops and manages a portfolio of clients and prospects, builds referral networks, evaluates payment processing opportunities, recommends solutions, and drives opportunities through implementation and ongoing relationship management. The role works cross-functionally with Operations, Product, Technology, Risk, and other partners to support client setup, implementation, training, and resolution of client needs and is accountable for achieving assigned production and revenue goals. Travel of at least 50% is expected to meet with Relationship Managers, branch staff, corporate officers, clients, and prospects throughout Southern California. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

Minimum of 2-4 years of experience in payments, merchant services, treasury management, banking, or related business development and relationship management roles.
Working knowledge of payment processing, card acquiring, merchant services solutions, and the merchant client lifecycle.
Demonstrated ability to generate new business, conduct sales calls, and develop client and referral relationships.
Ability to independently manage a sales pipeline and portfolio and achieve assigned production and revenue goals.
Ability to analyze payment processing information, identify client needs, evaluate alternatives, reach conclusions, and recommend appropriate solutions within established guidelines.
Sound independent judgment in managing client relationships, resolving issues, and recognizing matters that require escalation or additional approval.
Strong client service, follow-up, organization, responsiveness, integrity, and time management skills.
Strong verbal, written, presentation, active listening, and relationship-building skills.
Ability to collaborate effectively and influence outcomes with internal and external partners.
Ability to facilitate effective in-person and virtual meetings.
Ability to work independently, prioritize competing demands, and achieve objectives.
Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
High school diploma or equivalent required.

Nice To Haves

Bachelor’s degree in finance, business, or a related field preferred and/or equivalent work experience.

Responsibilities

Generate revenue by selling payment processing and acquiring services to small and medium business clients and prospects.
Develop new payment and acquiring relationships and deepen existing client relationships.
Build and maintain internal and external referral networks to generate new business opportunities.
Independently manage an assigned sales pipeline and portfolio and achieve established production and revenue goals.
Conduct client discovery conversations and analyze payment processing opportunities, including processing statements, fund flows, customer payment experience, integration needs, business models, and applicable payment rules and requirements.
Exercise independent judgment to evaluate client needs, compare alternatives, and recommend payment products, pricing approaches, implementation strategies, and next steps within delegated authority and established guidelines.
Determine whether opportunities align with product capabilities, operational requirements, and risk parameters and identify matters requiring specialist review, additional approval, or escalation.
Work cross-functionally with Operations, Product, Technology, Risk, and other partners to evaluate, structure, advance, and close opportunities.
Lead client presentations, product demonstrations, and consultative sales discussions.
Coordinate setup and implementation and provide training to new and existing clients on payment products, systems, and services.
Develop and execute relationship plans, calling schedules, retention activities, and organic growth strategies for assigned clients.
Independently research, analyze, and resolve client service requests and payment-related issues, engaging internal specialists when appropriate.
Maintain timely and accurate client, pipeline, forecast, and activity information in applicable systems.
Monitor client activity, portfolio quality, retention risk, and adherence to policy and initiate appropriate relationship or corrective actions.
Monitor developments in clients’ businesses, payment services, and the financial services industry and recommend products and services that enhance client relationships, generate income, and support the Bank’s competitive position.
Identify cross-sell opportunities and engage appropriate partners to address broader client needs.
Recommend improvements to products, processes, controls, or service practices based on client feedback, recurring issues, and market observations.
Prioritize workload and independently manage competing client, sales, and implementation deadlines.
Create and complete an individual development plan.
Participate in community and CRA activities to promote the Bank’s brand.
Travel as required.
Follow all established policies and procedures.
Perform other duties and projects as assigned.

Benefits

401k plan which includes a company match and immediate vesting
Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability
Pre-tax Health Savings Account with employer contributions
Pre-tax Flexible Spending Account (FSA)
Adoption, surrogacy, and fertility assistance
Paid parental leave and family support solutions including care options for your family
Paid vacation days
Paid holidays
Paid volunteer time off
Tuition reimbursement
Annual mentorship program
Leadership development resources
Access to LinkedIn Learning