Officer and Financial Center Manager

First National Bank of Hutchinson•Goddard, KS

15h•$0 - $60,000

About The Position

Works to achieve location and bank goals through collaboration, team building, individual cross-selling, and relationship building. Responsible for mentoring and coaching staff in all aspects of their job. The Financial Center Manager is responsible for the operational efficiency and security of the financial center.

Requirements

High School Diploma or GED
Two or more years of retail sales/customer service experience or one year of previous relationship banking experience, focusing on needs-based selling.
Cash handling experience required.
Ability to work well in a team environment.
Superior verbal and written communication skills to effectively and professionally communicate at all levels of the organization and the community.
High degree of accuracy, attention to detail, multi-tasking, excellent follow-through, and time management skills.

Nice To Haves

Consumer lending experience preferred.

Responsibilities

Achieves sales goals by identifying opportunities to cross-sell new and existing services.
Works to increase fee income and banking relationships with all lines of business individually and by coaching the team.
Makes referrals to retail banking, consumer lending, business solutions, commercial and mortgage loans, and First Wealth Management to support these efforts.
Establishes good relationships with other departments to ensure Financial Center and bank goals are met.
Contributes to team efforts and cooperates with fellow employees.
Actively schedules and participates in individual and team meetings and other motivational activities.
Responsible for creating agendas and sharing them with management.
Reviews and coaches staff to ensure increased results and referrals cross-departmentally.
Provides balanced feedback.
Utilizes performance coaching and conflict resolution skills.
Consistently exhibits and coaches exceptional professionalism and delivery of extraordinary customer experiences, from the initial interaction with a customer until the exchange is complete.
Supports and consistently exemplifies FNB Core Values, Quality Standards, and Culture.
Complies with all federal, state, and bank regulations, laws, and all bank policies appropriate for the job function.
Maintains ongoing ability to acquire and retain knowledge and skills necessary to effectively manage the financial center, staff, and time.
Effectively conveys thoughts and ideas in both verbal and written form.
Demonstrates good listening and comprehension skills.
Projects a positive and professional image of the bank in all environments.
Pays closer attention to the idea when on customer calls and attending community events.
Utilizes effective, logical, and sound judgment.
Makes timely and practical decisions.
Manages change effectively.
Responsible for the financial center's effective day-to-day operations, profitability, and growth.
Performs monthly audits of retail services such as teller drawers, vault, ATM, cashier's checks, monetary instrument logs, and night drops.
Accountable for timely correction of all deposit and loan documentation deficiencies.
Performs other duties as assigned.