Office Systems Associate 2

Konica Minolta Business Solutions, U.S.A., Inc.•Indianapolis, IN

8d•Onsite

About The Position

Konica Minolta is seeking an Office Systems Associate 2 to perform a full range of on-site maintenance, diagnostics, repairs, and customer call assistance on assigned products, including Konica Minolta MFPs and printers, as well as non-KM printers from brands like HP and Lexmark. This role involves equipment installation/de-installation, configuring and troubleshooting networking issues (Printing and Scanning) on Windows/MAC OS, loading print drivers, cloning files, transferring address books, and performing firmware upgrades. The associate will travel locally daily to customer sites, manage territory work volume, and maintain high customer satisfaction. Occasional travel outside the local area for training is also required. The position involves communicating with management on customer or field issues, completing training classes, and effectively servicing products while requesting assistance when necessary. Adherence to proper call handling procedures and internal program productivity measures (core metrics) is expected. The role requires showing measurable progress in technical abilities, troubleshooting techniques, and overall productivity, utilizing current technology and company assets to access service literature. Responsibilities also include maintaining accurate truck inventory for the designated territory, training customers on basic printing, scanning, and copying functions, and accurately completing weekly timesheets and expense reports. Sales support, such as advising on problem accounts and service leads, is also part of the role.

Requirements

Must possess electrical/mechanical aptitude.
Familiar with printing from common business applications.
Microsoft OS peer to peer and MAC OS client side of server environments.
Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
Exhibit professional appearance and demeanor at all times.
Excellent verbal and written communications skills.
Teamwork; must work well with others
Understands territory parts budget and inventory control
Basic knowledge of Word and Excel.
Minimum of High School diploma or GED required.
1-2 years of experience related to technical/repair of business equipment.
Certified on N+ or equivalent.
Pass background, security and drug test.
Position requires use of personal car which is eligible for vehicle maintenance compensation program.
Must have reliable transportation and a valid driver's license.
Ability to lift up to 50 pounds.

Nice To Haves

Technical School training preferred.
Additional IT certifications or training are a plus
For internal applicants requires Konica Minolta internal certifications on: Outward Associate, Outward Professional, Outward Expert - Office Solutions, KMBS Controller (Emperor), Classroom

Responsibilities

Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.)
Equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
Occasionally travel outside of the local area for training.
Communicate with management on customer or field issues.
Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity.
Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
Responsible for maintaining accurate ASL truck inventory for designated territory.
Train customers on basic printing, scanning, copying functions.
Accurately and timely complete weekly timesheet and expense reports.
Provide sales support as required (i.e. advising sales on problems accounts, service leads).