Office System Asstant - Radiology (UPMC Presbyterian)

UPMC • Pittsburgh, PA

2d • Onsite

About The Position

UPMC is hiring a full-time Office System Assistant to support the Radiology Support Department at UPMC Presbyterian. The role provides front desk leadership and operational support, helping ensure timely patient check-in, efficient workflow, and an exceptional patient experience.

The schedule is Monday through Friday, with shifts between 6:00 a.m. and 2:30 p.m., 6:30 a.m. and 3:00 p.m., or 8:30 a.m. and 5:00 p.m. The position also includes a Saturday shift from 6:30 a.m. to 3:00 p.m. on a rotational basis every six weeks.

Requirements

• High school diploma or equivalent.
• One year of experience; medical office experience is preferred.
• Proficiency using computers, including Microsoft Word and Excel.
• Strong customer service skills.
• Act 34 clearance.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of ICD-9 coding.
• Knowledge of radiology.
• Medical office experience.

Responsibilities

• Lead and support front desk operations, ensuring efficient workflow and resolving issues.
• Check in patients accurately, verify demographic and billing information, and coordinate radiology exams.
• Schedule inpatient, outpatient, and add-on exams according to departmental guidelines.
• Answer multi-line phones professionally, route calls, and obtain missing provider orders.
• Maintain accurate documentation and comply with confidentiality, HIPAA, and UPMC requirements.
• Provide excellent customer service, including service recovery and complaint resolution.
• Communicate effectively with the healthcare team and support training and teamwork.
• Demonstrate flexibility, sound judgment, and adaptability in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED