Office Support Supervisor

Mental Health Services•Springfield, MO

11d•Onsite

About The Position

The office staff supervisor manages daily administrative operations and leads a team of clerical or support workers to ensure workplace efficiency. The Office Support Supervisor oversees the daily operations of the front desk for both Clark and Madison Counties. Responsibilities include hiring, orientating and managing front desk staff, ensuring efficient patient check-in and check-out processes, handling scheduling and administrative tasks, and addressing patient inquiries. This position also ensures that the front desk complies with healthcare regulations and maintains a professional and welcoming environment. This role is essential for maintaining smooth administrative operations and providing excellent patient service. The Office Support Supervisor works as a bridge between leadership and staff in maintaining a functioning front desk. This position requires travel to all MHS facilties as needed.

Requirements

High School Diploma or Equivalent
Valid driver's license and automobile insurance coverage
NVCI
CPR (BLS)/First Aid
Ohio BCI check (FBI check required if you have lived in Ohio for less than 5 years, or for working with children)
5-panel drug screen
2 step TB (or proof of prior TB) upon conditional offer of employment.

Nice To Haves

Associate’s degree in related field
3-5 years’ experience in healthcare administration/registration/billing
Knowledge of health care practices
Managing workflow in a busy medical environment.
Ability and understanding to coordinate patient care with all other providers.
Ability to motivate teams and resolve disputes.
Clear verbal and written correspondence.
Multitasking and schedule management.
Experience with computers, databases, and office software.

Responsibilities

Oversees the daily operations of the front desk for both Clark and Madison Counties.
Hiring, orientating and managing front desk staff.
Ensuring efficient patient check-in and check-out processes.
Handling scheduling and administrative tasks.
Addressing patient inquiries.
Ensuring that the front desk complies with healthcare regulations.
Maintaining a professional and welcoming environment.
Works as a bridge between leadership and staff in maintaining a functioning front desk.
Requires travel to all MHS facilities as needed.