Office Support Specialist (Public Benefit Specialist - Entry)
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! In Oregon, we’re committed to empowering every individual to thrive—with dignity, independence, and respect at the heart of everything we do. Be a vital part of this mission by joining our team as essential office support. Your work matters—apply today! As an Office Support Specialist (Public Benefits Specialist – Entry), you will work in The Dalles office on Klindt Drive assisting Oregonians in-person.
Requirements
- Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
- An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Experience delivering customer service that reflects strong communication skills in-person as well as over the phone.
- Experience collaborating in a professional environment with peers and community partners.
- Demonstrated ability to work within a team to collaborate, problem solve and support daily goals.
- Demonstrated ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences.
- Experienced in accurately entering and verifying detailed data.
- Requires a valid driver’s license or other acceptable method of transportation.
Responsibilities
- Provide Customer Service by being the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
- Support the infrastructure of the office by supporting the day-to-day operation.
- Aid Oregonians in person, by phone or email to resolve any questions or concerns by providing support with the Oregon Eligibility system.
- This position provides technical and administrative support related tasks in support of a local Aging and People with Disabilities (APD) office composed of management, eligibility workers, case managers, adult protective service workers and transition coordinators.
- Assist Oregonians through a trauma informed lens.
- Provide administrative support for the business functions within the office.
- Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
