Office Support IV (Tax Claim Department)

County of Berks•Reading, PA

5d•Onsite

About The Position

Performs general office functions for the Treasurer or department head, requiring the application of various complex work methods and procedures. This role involves knowledge of the laws and regulations controlling the employing department, as well as department functions, policies, and procedures. Considerable independent judgment is expected, and the class is characterized by the independence of action in the disposition of routine problems. Work is performed under the general supervision of the elected official or department head.

Requirements

High School Diploma or possession of a G.E.D. Certificate
One course at or above the high school level in each of the following: English Grammar, General Office Practice, Typing, Shorthand, and one year’s general experience; OR
A minimum of three years of advanced clerical experience involving Real Estate Tax Law
Any equivalent combination of education and training which provides the required knowledge, skills and abilities.
Ability to perform routine office support work.
Basic elements of English language usage, spelling and arithmetic.
Ability to utilize work processing equipment.
Ability to understand and carry out oral and written directions.
Ability to communicate effectively orally and in writing.
Knowledge of the law as it pertains to County Government.
Ability to maintain cooperative working relationships with those contacted in the performance of duties, to include all other employees.
Knowledge of office methods, practices, and procedures and ability to make arithmetical calculations.
Ability to defuse upset customers.
Ability to maintain composure in a fast-paced environment.
Ability to handle stress.
Physical presence in the office is required.

Nice To Haves

Bilingual preferred but not required.

Responsibilities

Customer Service-answering phones, waiting on customers at the counter, assisting the public.
Maintain cash drawer.
Process over-the-counter payments for Treasurer and Tax Claim.
Assist with issuance of Dog License, Doe License, Fishing License, and Hunting License received over the counter.
Prepares and maintains Tax Claim files such as, but not limited to, additional notifications.
Operates office equipment: PC, calculator, fax, copier, printer.
Assists in statutorily mandated public tax sales three times per year at which delinquent taxpayers’ property is exposed to auction for payment of delinquent taxes.
Respond to Treasurer and Tax Claim inbox messages.
Prepare Sheriff Services for tax sale properties.
Prepare deeds for properties sold through tax sales.
Support both Treasurer and Tax Claim Office Support personnel.
Prepare 3-year expired files for review.
Attend monthly Sheriff's Sale, document all properties sold; prepare proof of claim to be filed.
Document, manage, and track all Bankruptcy filings; prepare proof of claim for review and Tax Director approval and signature; then file proof of claim.
Manage all Clean and Green breaches.
Maintain, track, and manage the Tax Deferral Program for Senior Citizens.
Prepare returned check letters for Tax Claim.
Additional tasks as required to ensure the mission of the Treasurer and Tax Claim offices are complete.