Office Support III (Treasurer's Department)

County of Berks • Reading, PA

5d • Onsite

About The Position

The Office Support III position in the Treasurer’s Department is responsible for collecting and recording payments received over the counter, through the US Mail, and by delivery service. Payments include tax payments, certification requests, Treasurer licenses, and delinquent Tax Claim payments. The role performs financial and administrative work such as data entry, payment processing, daily balancing and reporting, issuing tax certifications and licenses, responding to data inquiries, composing letters, filing, answering phones, and maintaining records.

Accuracy and attention to detail are essential, particularly when recording payments, balancing cash collections, and maintaining a cash drawer. The position supports efficient program operations and customer service for the Treasurer and Tax Claim offices. Physical presence in the office is required. The work takes place in a normal office environment, in a small office area where coworkers are in close contact.

Requirements

• High school diploma or GED certificate from a recognized issuing agency.
• At least two years of experience in general word processing and office practices, including varied computer applications and PC experience.
• Ability to perform routine office support work.
• Basic knowledge of English usage, spelling, and arithmetic.
• Ability to use word processing equipment, a calculator, and Microsoft Office, including Outlook, Word, and Excel.
• Ability to understand and carry out oral and written directions.
• Ability to communicate effectively orally and in writing.
• Knowledge of laws pertaining to County Government.
• Ability to maintain cooperative working relationships with employees and others contacted while performing duties.
• Knowledge of office methods, practices, and procedures, and ability to make arithmetical calculations.
• Ability to diffuse upset customers, maintain composure in a fast-paced environment, and handle stress.
• Physical presence in the office is required.
• Ability to perform work involving standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle or feel objects, tools, or controls, and reaching with hands and arms.
• Close vision and ability to adjust focus; occasional lifting and/or moving of up to 40 pounds a distance of 15 feet or less.

Nice To Haves

• Bilingual English/Spanish.

Responsibilities

• Collect and record incoming payments received by US Mail, delivery service, or over the counter.
• Maintain and balance individual tax collections and Tax Claim payments for deposit.
• Issue tax certifications for the Treasurer and Tax Claim Bureau to taxpayers and other entities, including title companies.
• Review and issue revised tax bills according to the monthly STEB report.
• Review monthly hotel tax collections, follow up on incorrect reports, enter information into the appropriate ledger or database, and deposit funds into the appropriate bank account.
• Issue dog, antlerless deer (doe), fishing, and hunting licenses received online, by mail, by delivery service, and over the counter.
• Maintain and balance license fees for deposit into the appropriate bank account.
• Receive, assign, and distribute annual dog licenses to authorized county agents; collect, inventory, and maintain unissued licenses for state and county audits.
• Prepare monthly licensing reports for disbursement of dog, fishing, and hunting license fees to the state and county.
• Review Bingo and Small Games of Chance applications and, after approval, deposit applicable funds and complete the licensing process.
• Record and remotely deposit funds into the Escheat bank account as approved by the Chief Deputy Treasurer.
• Compare the AP check distribution listing with printed checks to confirm none were missed; release checks to recipients after approval by the Board of Commissioners and/or COO.
• Prepare and maintain Tax Claim files, including additional notifications.
• Assist with statutorily mandated public tax sales held three times per year.
• Answer phones, serve customers at the counter, and assist the public.
• Operate office equipment, including a PC, calculator, fax, copier, and printer.
• Respond to Treasurer and Tax Claim inbox messages.
• Support Treasurer and Tax Claim Office Support personnel and perform additional tasks needed to complete the offices’ missions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED