Office Support III 37.5 FT

County of Lancaster•Parole, PA

1d•Onsite

About The Position

This is a full-time clerical support position for Adult Probation and Parole Services. This position will primarily provide clerical support for the Electronic Monitoring Unit. This is complex clerical work involving the use of independent judgement. Work may also involve frequent interactions with departmental staff, other agencies, and community partners. Work is performed with considerable independence and is subject to periodic changes in operating procedures.

Requirements

Education equivalent to completion of high school including course work in standard business practice office procedures or equivalent.
Two years of experience in clerical and/or typing experience in an administrative, professional or judicial setting; or any combination of acceptable education and experience which has provided the knowledge, skills, and abilities cited above.
Knowledge of general principles and policies of the criminal justice system.
Excellent organizational skills.
Ability to use and operate office equipment such as personal computer, facsimile machine, and copier.
Complete understanding of basic English to include usage, grammar, spelling, and punctuation.
Ability to establish and maintain effective working relationships with staff, visitors, clients, and representatives from other agencies.
Must be able to communicate effectively, while maintaining a respectful and professional demeanor with criminal justice clients.
Ability to organize workload, establish priorities, and complete clerical processing requirements.
The candidate must pass a criminal background check and reference checks.

Responsibilities

Process paperwork for incoming electronic monitoring cases, to include reviewing client home assessments to verify a residence is suitable for electronic monitoring supervision.
Conduct client phone calls based on home assessment for follow-up questions as needed.
Prepare equipment for installation, to include adding client profile in BI with assigned equipment.
Maintain equipment inventory including ordering equipment from BI if needed and sending back any damaged equipment.
Clean and inspect equipment.
Process the billing for Vigilnet and BI.
Liaison with Vigilnet for SCRAM related questions and schedule removal of SCRAM equipment.
Monitor on-hold electronic moniroing cases that were not able to be scheduled immediately and conduct necessary follow-up.
Monitor lost equipment spreadsheets and conduct follow-up as needed in conjunction with unit supervisor.
Conduct electronic monitoring orientation as needed.
Perform related work as required.