PRN Intern | Office Support Assistant | River Valley Home Health & Hospice | Kingman, AZ

River Valley Home Health and Hospice•Kingman, AZ

1d•Onsite

About The Position

The Office Support Assistant provides support to River Valley Home Health & Hospice operations and to the office departments/teams: Team Assistants; Home Health & Hospice Clinical Team; Billing; Human Resources; and Leadership. This role involves greeting visitors, managing correspondence, maintaining records, and assisting various departments with their operational needs. The position also requires participation in community activities and ensuring the office environment is professional and orderly.

Requirements

Must possess, as a minimum, a high school diploma.
Must be able to read, write, speak, and understand the English language.
Must possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to deal tactfully with personnel, residents, visitors, and the general public.
Must be knowledgeable of medical terminology, laws, and regulations as they pertain to long-term care.
Must possess the ability to work harmoniously with other personnel.
Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
Be able to follow written and oral instructions.
Be knowledgeable in micro-computers, data input and output.
Must be able to relate information concerning a resident’s condition.
Must not pose a direct threat to the health or safety of other individuals in the workplace.

Nice To Haves

Preferred to have a minimum, 1-2 year(s) experience in medical records of a health care facility.

Responsibilities

Greet and direct office visitors, answer main office telephone line, respond to direct requests for information and/or forward messages to appropriate staff.
Ensure the office is kept in a professional, orderly, and clean fashion.
Order and maintain accurate records for office and medical equipment and update spreadsheets for supplies for Hospice/Home Health as well as help to put away supplies as they arrive.
Manage incoming, outgoing, and interoffice mail.
Maintain confidentiality of patient information.
Maintain accurate up-to-date medical records in accordance with regulations of Medicare and the Policy and Procedure manual.
Input data into computer for billing purposes.
Assist with audits of patient information.
Perform other necessary functions/duties as assigned by the Program Director and/or Administrator.
Participate in and assist with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Director of Clinical Services and/or Administrator.
Assist the billing team by reviewing billing reports (PDGM; Pre-Post) and following up to ensure items are obtained for timely billing.
Print, deliver, and track all orders for the Kingman Branch and assist with other locations as needed.
Prepare Face-to-Face packets for Kingman branch and other areas as needed.
Maintain Order tracking reports/Face-to-Face reports weekly.
Maintain Emergency Preparedness binder with recent Census report (Monday); maintain temperature and cleaning logs as needed.
Review and process, with guidance of DCS, Facility Claims for payment.
Assist with Workflow items when needed.
Follow written and oral instructions.
Maintain patience, tact, cheerful disposition and enthusiasm.
Comply with all training requirements.
Review Forcura daily and process items or direct correspondence to the correct department.